This is an interactive session that shares with the attendees the key areas that businesses must address to create a culture of Service Excellence. Attendees will be provided with an understanding of what it takes to have their staff provide the level of service that will have customers raving about their business for all the right reasons.
The Presenter: Cate from Lightbulb Solutions
Cate is the Director of Lightbulb Training Solutions (LTS) and is known for designing and delivering workplace training programs that educate and motivate staff to work together in harmony and provide consistently excellent customer service. Cate is passionate about sharing the skills that create harmonious workplaces and delighted customers and she will soon be releasing her first book