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Customer Service and Merchandising - Business Plus
Wed. 28 June 2017, 9:30 am – 12:00 pm AWST
Attract the right customers, employ the right staff and deliver exceptional customer service.
Retail and hospitality businesses are people businesses, and delivering quality customer service is the key to attracting and retaining customers by leaving a lasting impression.
Training and supporting your staff to deliver service excellence and ensuring consistent high quality customer service can be challenging, however investing in your team translates to a great customer experience, which impacts your bottom line.
Your challenges are to understand what your customers really need and to communicate your offer in a way that cuts through your competition and encourages repeat business and positive word of mouth.
This workshop provides City of Rockingham business owners insight into the areas of Human Resource Management and Customer Service, with group discussions, case studies and role-playing designed to facilitate understanding of how to consistently deliver service excellence.
At this workshop you will learn how to:
What your customers need and how to deliver exceptional customer service
How to identify your key customer segments and determine the key messages relevant to their specific needs
How to attract, motivate and retain the right staff, and nurture a positive service culture
Book quickly as numbers are strictly limited!
Please Note: As Business Plus is a City of Rockingham initiative, to be eligible to attend this free workshop you must be a Rockingham* business owner/operator or their nominated employee.
(*including the suburbs of Singleton, Golden Bay, Secret Harbour, Port Kennedy, Warnbro, Safety Bay, Shoalwater, Waikiki, Cooloongup and Baldivis)
Expert Guidance From :
Leigh has 25+ years in Retail/Sales/Management developmental roles. Her passion is directed towards assisting business owners & staff to take their management, retail and inter-personal skills to a higher and more productive level. She owned & managed recognised Australian Fashion Franchise with 30 employees for 10 years.