$995

Customer Journey Mapping Program: Introduction

Event Information

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Date and Time

Location

Location

Swiss-Belhotel Brisbane

218 Vulture Street

(Room A and B)

South Brisbane, QLD 4101

Australia

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Refund Policy

Refund Policy

No Refunds

Event description

Description

- Back again on popular demand -

Customer Journey Mapping Program: Introduction

This practical and engaging 1-day Program equips you to bring your customers’ experiences to life in a compelling and human way. Learn how to build Customer Journey Maps that are real, effective and insightful. Head out on your own customer ‘safari’.


Why Customer-Journey Mapping?

  • Discover and improve how your organisation looks from your customers’ perspective
  • Learn how to bring your customer journeys to life to engage your organisation
  • Adopt a new mindset and process, enabling your teams to effectively identify customer issues and opportunities at any level

Who Should Attend?

  • Anyone wanting to develop a deeper understanding of their customers
  • Anyone tasked with improving customer experiences
  • Anyone delivering products and services to internal or external customers
  • Anyone designing new products & services

Benefits of Attending

  • Learn and apply a repeatable process for building authentic Customer Journey Maps
  • Establish a common language to discuss customer experiences in your organisation
  • Cutting edge, visual, hands-on and engaging

Program Agenda

  • Arrival with barista-made coffee and tea from 8.30, 9.00am start
  • Customer Journey Mapping fundamentals:
    - Mindset
    - Repeatable, step-by-step process
    - Research techniques
    - Maximising the value of journey mapping
  • Build multiple maps for a range of journeys
  • Industry case study examples
  • Tricks and traps
  • Customer ‘safari’ with local businesses

Catering Provided

  • Coffee / Tea / Hot chocolate upon arrival
  • Morning tea
  • Lunch
  • Afternoon Tea

Arrive at 8.45 for a 9.00am start. On arrival simply let us or the barista know your order and that you are on the course for a delicious hot beverage.

“Great insights into how we view our customers and their interactions with our business. Very effective and a great experience! A fantastic way to learn.”
- Mark (past participant)

Kick-start your journey today!


FAQs

What are my transport/parking options?

Mater Hill bus station and South Bank Train Station are a short walk from the venue. Nearby parking is avaialble at South bank or Mater (secure or street parking).


What should I bring into the event?

All material and catering will be provided. We recommend you wear comfortable, casual clothes, especially as we will head out on a 'safari'.


How can I contact the organiser with any questions?

Please contact Anja Krabye if you have any questions at anja.krabye@3rdview.com.au, or 0422986661.


What's the event cancellation policy?

We understand that plans change, therefore you are welcome to transfer your registration to another person. Cancellation within 14 days of the Program will incur a 50% fee. No refund will be provided for cancellations within 7 days.

Terms and Conditions

3rdView will be taking photos during the Program for future events and marketing. If you have concerns about this, please speak to us prior.

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Date and Time

Location

Swiss-Belhotel Brisbane

218 Vulture Street

(Room A and B)

South Brisbane, QLD 4101

Australia

View Map

Refund Policy

No Refunds

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