$350

Customer Experience Leadership

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Location

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6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

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Brisbane workshop, 29 March / 8.30am-12pm

Are you a customer experience leader?

This workshop is designed for those who are responsible for the customer service performance of others, equipping them with the insights, techniques and strategies to coach and motivate others to delivering a superior customer experience.

At the end of this workshop, participants will be better able to:

  • gain support for customer experience initiatives within their organisation
  • identify the core value triggers of their customers
  • map their customer(s) journey(s)
  • define the desired team behaviours that will enhance the customer experience
  • cultivate a customer-centric mindset - and tackle the risk of competing mindsets
  • understand and manage resistance and barriers to behavioural change from team members
  • coach and motivate team members towards delivering a great customr experience.

Register now, or contact CX Training on 0404 266174 for more information

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Date and Time

Location

Gravity

6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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