$50 – $75

Customer Experience Kick-Start Workshop - Wangaratta

Event Information

Share this event

Date and Time

Location

Location

Wangaratta

Venue TBA

Australia

View Map

Event description

Description

With thanks to the Victorian Government's Transition Support Package, workshop costs have been heavily subsidised.

Give your organisation the best chance to transition to and operate in the NDIS market by making the most of our Sector Development Project resources and activities. NDS members will continue to receive support when our funded sector support wraps up. Not yet an NDS member? Visit the NDS membership page.




Register now for the Customer Experience Kick-Start Program!

Delivering great Customer Experiences (CX) creates happy and loyal customers. Being known for your great CX creates competitive advantage and drives business growth.

How is your organisation faring when it comes to delivering great CX? Do you have the knowledge, tools and vision for how to get there? Where to start? What comes first? Or have you started the CX journey but are unclear if you’re focused on ‘the right’ thing?

The Customer Experience Kick-Start Program will set you on the right track. This program introduces you to the concepts, tools and skills required to help you understand what your clients want and build great CX to support their needs.

Attending this program, participants will be able to:

  • Describe the why, what and how CX impacts business today
  • Assess their organisation's readiness to deliver positive customer experience outcomes
  • Learn and experience the Human-Centered Design model
    • Create a customer journey map
    • Create a customer research plan
    • Conduct a research project and ideate based on research findings
    • Create simple prototypes to communicate development ideas
    • Iterate their ideas based on prototype feedback

Full day workshop

NDS members - $50

Non-members - $75

*Registration opens at 8:45am for a 9am start.


Who should attend?

NDS recommends that leaders within the disability service sector are most suited to attend including; Team Leaders, Managers, CEOs, CFOs and HR Managers. Sole traders are also encouraged to attend this training.

Accessibility

This venue is wheelchair accessible. Please contact the organiser directly with any additional accessibility requirements.

Share with friends

Date and Time

Location

Wangaratta

Venue TBA

Australia

View Map

Save This Event

Event Saved