Free

Customer Experience & Insights Research Group Futures Forum 2019

Event Information

Share this event

Date and Time

Location

Location

Swinburne University of Technology

AGSE Building, William Street

Level 2, AGSE202 Lecture Theatre

Hawthorn, VIC 3122

Australia

View Map

Event description

Description

Join the Customer Experience and Insight (CXI) Research Group for its first event of the year, CXI Futures Forum 2019.


Overview

The CXI Futures Forum brings together leaders in customer experience to draw upon global knowledge, identify areas of opportunity for the Australian market, and discuss ideas and strategy moving forward.

Part 1. Insights from South by South West (SXSW) 2019

Associate Professor Sean Sands and Dr Carla Ferraro present insights from South by South West (SXSW) 2019. Fresh from the world’s most creative conference, they will discuss the latest in consumer culture and highlight critical trends impacting experience this year.

Part 2. A Conversation With... Dr Sean Sands & Beau Vigushin

Then, join us as we chat to Beau Vigushin, Arts Centre Melbourne’s CX Director, about curating customer journeys. In conversation with Associate Professor Sean Sands, Beau will provide his perspective on transforming CX for one of Melbourne’s most iconic cultural hubs.

Registrations Close Monday 1 April, 2019

Who Should Attend?

  • Chief Executive Officers

  • Managing Directors

  • Chief Operating Officers

  • Marketing Directors

  • Marketing Managers

  • Regional and State Managers

  • Merchandising Managers

  • Digital/E-business Executives


Schedule

7.30 – 8.00 Arrival, tea & coffee

8.00 – 9.00 Insights from South by South West (SXSW) 2019

9.00 - 9.30 A Conversation With... Dr Sean Sands & Beau Vigushin

9.30 Event close

Acknowledgement & Understanding

By registering to this event, you acknowledge and give consent that your email address will be added to the CXI Newsletter database. In addition, you acknowledge and consent that photos will be taken on the day and your image may be used in future promotion of CXI Research Group events. If you do not consent, please let the photographer and event organiser know. Thank you.


FAQs

What are my transport/parking options for getting to and from the event?

Parking Guide - Long term parking around Swinburne University can be extremely challenging during peak periods, it is therefore recommended that you carpool or take public transport where you can.

The off-street car parking locations which accommodate paid long-term parking are; Wakefield Street, Hawthorn Town Hall and Linda Crescent. These car park’s fill quickly each morning and it is recommended that you arrive early (before 9am) to secure your spot. Generally, all on-street parking surrounding Swinburne University is time restricted to 1P, 2P or similar.

In addition to the above, you may wish to explore utilising the excellent public transport services for this area which may alleviate any anxieties for finding suitable parking for your purpose.

Trains & Trams Alamein/ Belgrave/ Lilydale Line Glenferrie Train Station is less than a 5 minute walk away.

Check out ptv.vic.gov.au for more public transport information, including timetables, fares, route information and the Journey Planner, or call PT Victoria on 1800 800 007

How can I contact the organiser with any questions?

Kristy Horne, Client Liaison & Research Support, CXI Research Group. Email: khorne@swin.edu.au, or call +61 3 9214 5961 or +61 409 938 840.

Share with friends

Date and Time

Location

Swinburne University of Technology

AGSE Building, William Street

Level 2, AGSE202 Lecture Theatre

Hawthorn, VIC 3122

Australia

View Map

Save This Event

Event Saved