Customer Experience Design - Your Customer's Will Love You for it!
$226.60 – $324.50
Customer Experience Design - Your Customer's Will Love You for it!

Customer Experience Design - Your Customer's Will Love You for it!

Event Information

Share this event
Date and Time

NEXT Hotel Brisbane

72 Queen Street

Brisbane City, QLD 4000


View Map

Friends Who Are Going
Event description


Customer Experience Design Workshop

This workshop is definitely not to be missed by anyone interested in developing and delivering high satisfaction customer experiences that help them and their business........

  • Set themselves apart and provide an edge over their competition

  • Attract more new customers

  • Keep their existing customers from wandering

  • Make more from their customers

  • And/or, Reduce sales, marketing and service costs across their business

About this workshop 

This innovative, highly practical one-day workshop event leads participants step-by-step through the latest thinking on increasing positive brand reputation and customer loyalty, improving customer advocacy and sales performance, and most importantly enhancing employee engagement with your customer’s holistic experience. Across the day workshop participants will be introduced to the core concepts, methods and tools underpinning customer experience and service design. Workshop participants will come away with the knowledge, templates and enthusiasm to begin designing their customer's experience as the heart and driver of their business success.

Why this workshop is vital to anyone in business today?

Customer expectations of service and their overall experience have never been higher. Customers have never had more information, options and opinions readily accessible and available to them wherever they are 24/7. In this environment how is it possible to attract and keep customers through the clutter of competitors and alternatives? How do you create perceived value in the mind of your customer? How do you deliver a seamless customer experience across an ever increasing number of multiple communication and booking channels?

Short answer is – By DESIGN!

In reality, an individual customer's 'experience' is whatever they perceive it to be; and there isn’t a customer service-by-numbers system – anywhere - that comes with a 100% 'customer will love you and keep coming back' guarantee. What every business can do is deliberately influence its customer's experience by being very intentional about what its brand promise is, what expectations are created, and where, when, what and how you deliver on that brand promise. Delivering on your customer's individual expectations in a way that is absolutely consistent and positively affirming at every interaction and touchpoint with your business cannot be left to chance, they must be purposefully and deliberately designed for optimal performance. 

In this workshop you will learn how to:

  • Identify how customer-centric your organisation is and how to lead and enable change that will improve customer experience delivery across your product and service offerings 

  • Balance your customer's expectations of your brand and offerings with their perceptions of what they actually experienced  

  • Select between different types of customer research and insight and how to use them for informing and improving customer experience design

  • Understand core elements and drivers of impactful customer experience design

  • Build a Customer Experience Blueprint to guide your business towards offering what customers want

  • Identify key customer touchpoints and interaction points on their experience journey with your business

  • Use prototyping tools for customer experience design

  • How to measure customer experience outcomes

  • Build employee engagement around a customer experience improvement plan

  • Understand the problems and pitfalls of a customer experience implementation and how to avoid them

This workshop includes:

  • Full Day Practical and Applied Learning Workshop

  • Practical Workshop Workbook

  • Practical Customer Experience Design Templates

  • Access to our Support Materials Website Portal

  • Morning Tea, Working Lunch, Afternoon Tea

Who should definitely attend this workshop?

Executives, managers, key staff members and individuals who are responsible for delivering or improving customers’ experiences, including business leaders, customer service managers, product and service managers, marketing managers, sales managers and team members who want to take their businesses or organisations to the next level in customer satisfaction, delivering a great value proposition and gaining a competitive edge

This workshop is a must for anyone working in service related businesses or organisations, such as; Hospitality, Tourism, Travel, Retail, Education, Government or any other industry sector that competes in the marketplace on the quality and experience of their service delivery and expectations of their clients and customers. 


Reserve your Place Today! - Places in this high impact and innovative workshop are Strictly Limited!

Workshop Supporters

NEXT Hotel Brisbane

Tourism Tribe

 iimagine Pty Ltd

Share with friends
Date and Time

NEXT Hotel Brisbane

72 Queen Street

Brisbane City, QLD 4000


View Map

Save This Event

Event Saved