$350

Customer dissatisfaction, complaints and conflict

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Location

Location

Gravity

6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Brisbane workshop, 10 May / 8.30am-12pm

Whether dealing with angry complaints or the vast range of other difficult or challenging customers, the aim should always be a positive resolution rather than personal defence or validation.

In this workshop we address

  • how to stay cool and control your own emotions,
  • how to understand and meet the emotional needs of customers
  • the language to use and not to use, and
  • how to respond with an appropriate solution or strategy.

We'll focus on mindset and understanding as well as skills and language to help you cope with every situation.

Register now, or contact CX Training on 0404 266174 for more information

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Date and Time

Location

Gravity

6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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