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Customer Contact Training

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Perth

Perth, WA 6000

Australia

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Description

Customer Contact Training


https://www.paramountplus.com.au/training/customer-contact-training/

Paramount Training and Development, together with many influential experts on customer service, have partnered to reinvent the standard solution selling. Rather than simply promoting your products, allow the Customer Contact Training enable you your companies to focus on addressing the customers' problems by equipping with the right tools when supplying your company's products and services. The Customer Contact Training is designed particularly for call center employees on how to efficiently build rapport and creating plausible impressions over the telephone.
Learn more about the psychology of sales and find out why reciprocity between the client and the agencies is vital before a closed deal.

This training is available from the Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, and Adelaide.

Objectives for the Customer Contact Training
This session will help you teach participants:
Identify Customer Expectations
Build rapport and relationships easier
Communicating your message via the telephone effectively
Dealing with Complaints
Body Language
Questioning techniques
Creating the impression for your company
Additional training modules for groups or teams

Customer Contact Training Summary
Dealing with diversity is part of the norms, but by knowing what lies behind the subconscious pattern and learning the advantages of alternative selling will put you to an edge amidst the competing markets. Be more efficient in communicating and rapport-building through understanding the practical simple hacks on customer support. Amazing customer service does not happen by accident, but by knowledge and innovation.
Paramount Training and Development's Customer Contact Training will let you examine the strengths and weaknesses of your business from the client's perspective. Uncover, recreate, and identify what might be improved by letting our team help you in achieving excellence.
We have an assortment of customer support or communication training sessions available. We can also make your own to cover more specific issues. Discover how we can assist or for more information on this training session call 1300810725.

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Perth

Perth, WA 6000

Australia

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