Customer Code to 'Knock to Stay Connected' - Stakeholder Forum

Customer Code to 'Knock to Stay Connected' - Stakeholder Forum

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Online event

Customer Code to Knock to Stay Connected-a nationally consistent, customer-led approach aimed at keeping customers connected to their energy

About this event

The Stakeholder Forum for the Customer Code to ‘Knock to Stay Connected’ event will kick-off this new Priority #BetterTogether initiative of the Energy Charter. We will learn more about previous Knock Prior to Disconnection trials in Qld, NSW, Victoria and South Australia to identify and map key areas of focus for the Customer Code. Discussions will involve consumer representative and other stakeholder input.

This Customer Code aims to:

  • Highlight clear commitments to customers by providing them with support to help them avoid energy disconnection
  • Build better practice guidelines on how to implement Knock to Stay Connected across energy networks and retailers to ensure better customer outcomes
  • Develop consistent business processes at the back end
  • Measure customer and industry impacts and outcomes
  • Implement independent governance mechanisms to foster an ongoing community of organisations and customer representatives to share better practice

Join us to learn more and get involved!

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