Free

CSBA – Energy Network Customer Satisfaction Benchmarking Program Workshop

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Location

City of Melbourne Bowls Club Inc.

Flagstaff Gardens

Dudley Street

West Melbourne, VIC 3003

Australia

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Description


As public and political pressure continues to intensify, the need for Energy distribution businesses to come together, embrace the Energy Charter and drive the direction of the sector becomes more and more pressing.

The Power of Collaboration

Following the launch of The Energy Charter, the first CSBA Annual Energy Network Workshop will bring electricity and gas distribution businesses from across the country together.

With a clear focus on working together to make things better for customers, it will provide a launching pad for ongoing collaboration, sharing of knowledge and driving customer centricity throughout the sector.


The well-rounded program will include an overview of the:

• Latest CX Benchmarking data, insights, trends and analysis.

• The Energy Charter and the fundamental role customer feedback and measurement plays within it.

• How the UK RIIO model was developed and how it is driving improvement.

Experts from inside and outside the sector will share their experience:

• Collaborating with third parties to achieve a common goal or outcome.

Join forces with other distribution businesses to workshop ideas, including:

• Strategies and initiatives for improving customer experiences in your business.

• How the CSBA Program can be evolved and improved to better meet the needs of the sector.

Network with people from other distribution businesses and the broader sector

Join us for drinks and a BBQ dinner afterwards at the City of Melbourne Bowls Club, located in the beautiful Flagstaff Gardens in Melbourne's CBD.



Don’t miss out! – Over 50% of seats have already been sold

We want you and your team to get as much value from the day as possible and have the opportunity to collaborate effectively and efficiently – so we’ve chosen an intimate venue and numbers are strictly limited.

We will be offering a Waitlist option once we reach capacity and registrations will close Friday 8 March 2019.




Useful information for attendees

Getting there

The Workshop will be held at the City of Melbourne Bowls Club in the beautiful Flagstaff Gardens in Melbourne's CBD. Roughly 40 minutes drive from Melbourne Airport, it is a short walk from the Queen Victoria Market and easily accessible from anywhere in the Melbourne CBD by Public Transport:

• Flagstaff Train Station (two minutes walk through the park)
• Number 58 tram runs through the city along William Street
• Number 30 or 35 Tram runs along Latrobe St and stops at William St.

Accommodation

The Melbourne City Bowls Club is located across the road from the Radisson Hotel Flagstaff Gardens. However, there are a host of different accommodation options available throughout the Melbourne CBD.


Date and Time

Location

City of Melbourne Bowls Club Inc.

Flagstaff Gardens

Dudley Street

West Melbourne, VIC 3003

Australia

View Map

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