Crucial Key Conversations, effective communication for difficult topics, Sydney
$572 – $605
Crucial Key Conversations, effective communication for difficult topics, Sydney

Crucial Key Conversations, effective communication for difficult topics, Sy...

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Y Hotel, Hyde Park

5-11 Wentworth Ave

Sydney, New South Wales, Australia

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Description

A highly interactive course delivering knowledge, practical skills and role-plays to reach a high level of competency. How to speak clearly, listen empathically and communicate effectively when emotions are high and the topic is important to address. For Managers, supervisors and team-leaders. Manage risk during workplace conversations to encourage understanding, acknowledgement and change. Help minimise risks of being accused of bulling or harassment.

  • Understanding the self, and self-reflection,
  • Note taking
  • How to organise meetings with staff who have difficult issues which need discussing
  • Preparing for a Crucial Key Conversation
  • Engaging staff participation in Crucial Key Conversations
  • Conflict spiral and conflict mapping
  • Assertiveness
  • Listening skills
  • Reframing
  • Working with Challenging Personalities
  • Role Plays
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Date and Time
Location

Y Hotel, Hyde Park

5-11 Wentworth Ave

Sydney, New South Wales, Australia

View Map

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