Crisis Intervention & De-Escalation Training – Free Intro Session

Crisis Intervention & De-Escalation Training – Free Intro Session

Supporting people in distress is part of the job for so many teams across the Territory, yet most staff are never properly trained in how to respond when tensions rise.

This FREE, one-day training gives your organisation a chance to experience our Crisis Intervention & De-Escalation (CID) training in a safe, practical and very down-to-earth format.

This isn’t theory-heavy. It’s not clinical. And it’s definitely not boring.

It’s real-world, NT-based, and designed for people who deal with unpredictable behaviour - from front-line community workers to managers trying to steady a heated conversation.

Limit of 2 people per organisation, so we can keep the room interactive and give everyone space to work through scenarios properly.

Our aim?

To help you see whether our full CID training is the right fit for your team… and to give your staff a little more confidence heading back into their work tomorrow.

What We'll Cover

You will explore:

• How to quickly recognise where someone is on the escalation curve
• Practical ways to steady a situation before it boils over
• Communication techniques that lower the intensity rather than fuel it
• How to stay grounded when someone else is losing theirs
• Simple tools for safer boundaries and clearer expectations
• The difference between crisis behaviour, distress behaviour, and refusal

Everything is taught using simple language, Territory examples, and real scenarios from community, disability support, education, youth work, mental health and customer-facing settings.

Who Should Attend?

Perfect for:

• Team Leaders & Managers
• Disability Support Workers
• Youth Workers
• Community service organisations
• Schools & alternative education programs
• Security, retail, hospitality, and events crews
• Anyone who deals with unpredictable behaviour or big emotions

Reserve Your Spot Now...

Numbers are tight, and this will sell out fast.

If your team deals with challenging behaviour, this workshop will give them the tools to respond with more confidence, clarity, and calm - even on the tough days.