Creating exceptional CX; optimising AI, ML & data (Sydney)

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Location

Arq Group

Level 23

680 George Street

Sydney, NSW 2000

Australia

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Event description
Creating exceptional customer experiences; optimising AI, ML and data to create intuitive customer solutions.

About this Event

Customer experience is a primary driver of business revenue and profit and customer journey-driven engagement models moves the needle for these.

Using insights from customer online and offline engagements brings you growth. So how do you build, analyse and make better decisions around customer experiences and simplify your tech stack at the same time?

Hear from industry’s leading players about their journeys. Their stories will both amaze and inspire you. They quickly converted customers to advocates, improved experiences, increased engagement, and drove net new revenue streams.

Agenda:

6:00pm - 6:20pm: Registration and networking

6:20pm - 7:00pm: Case study presentations

7:00pm - 7:30pm: Panel discussion

7:30pm onwards: Stay for some light refreshments after the presentations and discussion and take the opportunity to network with your industry colleagues.

Case studies

  • First State Super presented by Ahmad Racheha - Designing a mobile app to give members a new channel of communication and to complement existing online and digital channels.
  • WME presented by Brittany Pedersen - How the Amazon Connect solution can provide better contact centre service, making it easier to deliver better customer experiences at lower cost.

Our panellists will include:

  • Adam Gould, NAB
  • Phil Zammit, AWS
  • Steve McCormick, Arq Group

This event is proudly sponsored by AWS

Date and Time

Location

Arq Group

Level 23

680 George Street

Sydney, NSW 2000

Australia

View Map

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