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Creating Breakthrough Customer Experiences with Omnichannel - Mumbai Editio...

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ITC Grand Central, a Luxury Collection Hotel, Mumbai

Mumbai, MH 400012

India

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Customer experience is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CTO. The emergence of new channels, new customer behaviors, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage.

Join us for the breakfast event on May 31st 2017 from 8:30AM at ITC Grand Central and ignite your passion for customer experience. Discover trends, tips and best practices on how to create breakthrough customer experience. Also the event presents a great opportunity to meet customer experience leaders from other industries and learn best practices.

DETAILED AGENDA

8:30AM to 9AM - Breakfast and Registrations

9AM to 9:45AM Creating Breakthrough Customer Experiences with Omnichannel

  1. Top trends driving Customer Experience (CX) in 2017
  2. Why CX and Why now?
  3. The 4 key elements of creating compelling customer experiences
  4. Real life success stories of organisations leading in CX

9:45AM to 10:30AM: Best practices to optimize your customer support strategy

This is a free event for anyone interested in optimising and transforming their customer experience. We also request you to stay for the tea and networking session post the sessions to meet and chat with our Zendesk Experts.


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ITC Grand Central, a Luxury Collection Hotel, Mumbai

Mumbai, MH 400012

India

View Map

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