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CRADLE Seminar Series: How do people learn from feedback in the workplace?

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Join us to hear from Prof. Frederik Anseel - How do people learn from feedback in the workplace? From feedback seeking to feedback sharing.

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How do people learn from feedback in the workplace? From feedback seeking to feedback sharing.

Be it in training and development, job interviews, performance appraisal or coaching, providing employees with feedback regarding their performance is one of the most widely applied psychological interventions in the workplace. Fuelled by the variable effects of feedback interventions on performance, organizational scholars have set out to better understand how people learn from feedback.

One of the most active domains of study in the past 30 years has been the study of feedback-seeking behavior in organizations. That is, the realization that people do not simply sit and wait till they receive feedback, but go out to proactively seek it, provided important new insights to our understanding feedback. This presentation will provide a summary of the current state of the feedback-seeking literature on the basis of recent reviews (e.g., Anseel, Beatty, Shen, Lievens, & Sackett, 2015; Anseel & Brutus, 2019). One conclusion of this review of the literature is that research has mostly limited feedback interactions to involve a provider and recipient/seeker, with any processing of feedback characterized as a solitary act by the recipient of that feedback. However, employees do not merely process or cope with feedback on their own, but instead often share and discuss it with other co-workers. Companies like Bridgewater Associates and Netflix require employees to share feedback with others.

To date, research and theory regarding feedback sharing is missing in the feedback literature. Preliminary data shows that employees regularly share feedback and discuss how feedback sharing may influence the learning and performance of both parties, which may inspire a social learning account of feedback processing and may change how organizations organize feedback systems for learning and performance.

*Please note this event will not be recorded*


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Frederik Anseel is Associate Dean (Research) and Professor of Management at UNSW Sydney Business School. His research examines the psychological underpinnings of organizational learning and innovation. Frederik has provided advice and helped leadership development in a wide range of industries across Australia, Europe, UK, and US. His work has been published in leading journals such as Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Psychological Science, and Journal of Management. Frederik currently serves as the President of the European Association of Work and Organizational Psychology.

To find out more about Frederik's research, please visit:

Website: frederikanseel.com

Twitter: @fanseel

Linkedin: https://www.linkedin.com/in/frederikanseel/

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Small CRADLE LogoThe Centre for Research in Assessment and Digital Learning (CRADLE) investigates improvements in higher education assessment in the context of a rapidly expanding digital environment.

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