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The events of 2020 have up-routed many of us and created unimaginable stress and personal challenges!

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Bushfires, drought, storms, covid-19 - 2020 saw it all. These events have up-routed many of us, and with the on-going changes to our lives resulting from the pandemic, created stresses, personal challenges and an environment where people are on edge and can become difficult to work with.

This session will give you ways to identify and manage colleagues and customers who you are having difficulty communicating and working with.

In this workshop you will discover:

• Tips to recognise the types of people who make situations challenging.

• Strategies to understand and manage them.

• Tips to not let them get to you.

At the completion of the session you will know:

• Strategies for working with difficult customers and colleagues.

• Ways to win people over and achieve the results you need.

• Tools to set your business up to win post Covid-19.

The joining link for this online webinar will be emailed directly to you from the SRBEC the day prior to commencement. Please check your junk folder for this email.

All NSW registrations must register on - https://business-connect-register.industry.nsw.gov.au/pages/Event3.html?id=ee1bb318-57e0-eb11-a982-00155d6431a7&type=undefined

Business Connect is a dedicated and personalised NSW Government program that provides trusted advice to help you start or grow your small business.


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		Coping with difficult people image
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Organiser Southern Region Business Enterprise Centre

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The Southern Region Business Enterprise Centre (SRBEC) is a dynamic regional organisation that delivers a comprehensive range of business and educational services in the southern region of NSW, Canberra and the ACT. This diverse region covers 69716 square kilometres and supports almost 60,000 small businesses with a vast product offering and potential.

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