$599.50 – $654.50

Contact Officer/Employee Support Officer Training - Melbourne November 2020

Event Information

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Location

Location

Kooyong Lawn Tennis Club

489 Glenferrie Rd

Kooyong, VIC 3144

Australia

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Refund Policy

Refund Policy

No Refunds

Event description

Description


Contact Officer/Employee Support Officer Training



Tuesday 17th November 2020


About this program


A Contact Officer needs strong interpersonal, listening and communication skills. This workshop will equip those in the role of Contact Officer with a toolkit to assist them to effectively perform in their role and support team members in building a healthier and safer workplace for all.


Learning outcomes

Following this program Contact Officers will:

  • Understand the purpose and intent of their role
  • Examine what a healthy, safe and productive workplace looks like and the importance of the Contact Officers Role in achieving this.
  • Align their role with the values and desired behaviours of the organisation
  • A clear understanding of what constitutes unlawful discrimination, harassment and bullying
  • Know the process for internal complaints and the role of the contact officer
  • Gain and develop a toolkit to be able to address informal and formal complaints and concerns
  • Practice and develop the skills needed for having productive and empathetic conversations and offer support and guidance.
  • Have a structured approach to coaching to assist others to problem solve and develop 'self-resolution' options
  • Be aware of the organisations relevant policies and procedures and how to effectively use them as support in their role.
  • Be clear on the boundaries and requirements of documentation, confidentiality and privacy
  • How to give feedback to HR and relevant stakeholders to support the organisations goals of supporting a fair, equitable and respectful workplace
  • How to actively position and promote the contact officer role



Program details

Date: Tuesday 17th November 2020

Time: 9.00am - 4.00pm

Location: Kooyong Lawn Tennis Club, 489 Glenferrie Rd, Kooyong VIC 3144

Contact: 1300t2talk or info@time2talk.com.au

Share with friends

Date and Time

Location

Kooyong Lawn Tennis Club

489 Glenferrie Rd

Kooyong, VIC 3144

Australia

View Map

Refund Policy

No Refunds

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