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Contact Officer/Employee Support Officer Training - Melbourne July 2019

time2talk Leadership

Thursday, 25 July 2019 from 9:00 am to 4:00 pm (AEST)

Contact Officer/Employee Support Officer Training -...

Registration Information

Registration Type Sales End Price Fee GST Quantity
Single Registration 24/07/2019 $545.00 $0.00 $54.50
Group Registration (2 or more) 24/07/2019 $490.00 $0.00 $49.00

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Event Details

Contact Officer/Employee Support Officer Training

Thursday 25th July 2019

About this program

A Contact Officer needs strong interpersonal, listening and communication skills.  This Workshop will equip those in the role of Contact Officer with a toolkit to assist them to effectively perform in their role and support Team Members in building a healthier, safer workplace for all.

Learning outcomes

Following this program Contact Officers will:

  • Understand the purpose and intent of their role
  • Examine what a healthy, safe and productive workplace looks like and the importance of the Contact Officers Role in achieving this.
  • Align their role with the values and desired behaviours of the organisation
  • A clear understanding of what constitutes unlawful discrimination, harassment and bullying
  • Know the process for internal complaints and the role of the contact officer
  • Gain and develop a toolkit to be able to address informal and formal complaints and concerns
  • Practice and develop the skills needed for having productive and empathetic conversations and offer support and guidance.
  • Have a structured approach to coaching to assist others to problem solve and develop 'self-resolution' options
  • Be aware of the organisations relevant policies and procedures and how to effectively use them as a support in their role.
  • Be clear on the boundaries and requirements of documentation, confidentiality and privacy
  • How to give feedback to HR and relevant stakeholders to support the organisations goals of supporting a fair, equitable and respectful workplace
  • How to actively position and promote the contact officer role

Program details

Format: Full Day

Date: Thursday 25th July 2019

TIme: 9.00am - 4.00pm 

Location:  Kooyong Lawn Tennis Club, 489 Glenferrie Rd, Kooyong VIC 3144 

Contact: 1300t2talk or

Have questions about Contact Officer/Employee Support Officer Training - Melbourne July 2019? Contact time2talk Leadership

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When & Where

Kooyong Lawn Tennis Club
489 Glenferrie Rd
Kooyong, VIC 3144

Thursday, 25 July 2019 from 9:00 am to 4:00 pm (AEST)

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time2talk Leadership

time2talk Leadership is committed to motivating and inspiring your people to challenge themselves to continually improve, to engage and influence their teams and to be the best leaders they can be.

We believe the heart of your business success lies in your people and we work with you to build competitive, and sustainable advantage through strategic people development resulting in behavioural change and improvement in performance. Our facilitation, coaching and training programs are focused on building organisational cultures that achieve results and attract and retain a talented and satisfied team.


Our Approach

time2talk Leadership works closely and collaboratively with you, applying our expertise and skills to ensure you make the right changes to succeed. We tailor our programs specifically to the needs of your market and industry, your desired culture and values and align any interventions with your organisations goals and strategy.

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