$49 – $99

Multiple Dates

Connecting with Customers

Event Information

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Location

Location

Zoom online video conference

Proud Mary Coffee Roasters

Australia

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Event description

Description

Engage with your customers to create a positive feeling. During connecting with customers, we identify objective behaviours and supportive actions to define service principles that promote engaging with customers to foster a positive feeling. During this workshop, we continue to design an operational structure and processes for a business to mitigate staff operational errors and increase sales so that your customers receive the experience you intend.


COURSE DELIVERY

~ Access to course

~ Includes any presentations, surveys and activities


COURSE UPGRADE

~ Access to course

~ Includes any presentations, surveys and activities

~ Activites and Assessments to validate your learning

~ Option for a personalised 1:1 Coaching session

~ Certificate of Training to prove your success

~ Download and print your Certificate of Training anytime


YOUR TRAINER

Our Management and Leadership programs are facilitated by our industry and education professional, Lisa Feeley. Lisa joined Proud Mary Coffee Roasters in 2015 and is the driving force behind Collingwood Coffee College. Her recognised work in the training and leadership field successfully led to receiving a colloquium credit towards her Master of Leadership and has recently graduated from Monash University with a post-graduate certificate in Education Studies.

Lisa will facilitate this workshop using zoom online video conference so everyone is welcome to join in and distance is no barrier. When you have registered you will receive a confirmation that includes a link to join in.


LET'S GET STARTED

We have no minimum numbers for registration. Once you have registered, be assured that the program will go ahead. Register and pay in 3 simple steps:

1. Select your course delivery option.

2. Fill in your payment details.

3. Fill in your personal details.

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Location

Zoom online video conference

Proud Mary Coffee Roasters

Australia

View Map

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