CONFLICT RESOLUTION for the Construction Sector: Monday 15 August 2022

CONFLICT RESOLUTION for the Construction Sector: Monday 15 August 2022

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Conflict Resolution for the Construction Sector (1 day Training course)

About this event

CONFLICT RESOLUTION for the Construction Sector (1 day Training course)

Training delivery is by Live Interactive Video Conference using the ZOOM platform as a Face-to-Face (virtual) course with each booked attendee participating throughout the training day from their own suitable venue: business office, home, conference room/board room, etc either attending separately or as a group together. (The Training course on this date is not provided at a physical venue)

Course Date & Time: based on Sydney, NSW, Australia (AEST)

NOTE: A separate Private Training course 'for the business' on a different date may be arranged exclusively for the Client's nominated people. Enquiries welcome.

Enhance your Client & Stakeholder relationships; workplace culture; prequalification amenability; business potential by resolving conflict early to create a more productive and progressive business environment. Explore effective approaches to improve the management of Construction Contracts including GC21 Cooperative based Contracting, Traditional Contracts and Collaborative Contracting.

Behaviour Change * Business Growth * Conflict Resolution with CONSTRUCTION SECTOR SPECIFIC content, examples

  • Develop an understanding of conflict related theory, definitions and terminology
  • Build an awareness of the relationship of conflict resolution to a broader conflict management framework
  • Understand and experience techniques, skills and methods supporting conflict resolution
  • Explore the potential and limitations of behavioural style assessment with relevance to conflict resolution
  • Examine the significance of emotions, empathy, communications and negotiation in a workplace context
  • Practice structured informative support techniques for conflict avoidance and resolution
  • Explore extended methods and techniques in resolving conflict
  • Conflict Resolution under the GC21 Construction Contract - Opportunities, Options, Insights
  • Know how to access related resources, tools and references for further learning and development

Professional development and learning enhancement:

  • Extensive presentation content
  • Case studies
  • Scenarios
  • Examples
  • Process
  • Problem solving exercises
  • Discussion
  • Certificate of attendance forwarded as PDF by email following attendance, participation and completion of training
  • CPD points towards requirements: NSW Fair Trading Builders License; Australian Institute of Architects (AIA); Australian Institute of Project Management (AIPM); Project Management Institute (PMI)

Suitable for a broad range of Project stakeholders, for example:

  • Project Managers, Construction Managers, Contracts Manager, Project Engineer, Project Architects
  • Project teams, Site Supervisors, Management system specialists (WHS, QMS, EMS)
  • Business owners, Senior Executive, Senior Managers, Financial Managers, Business Development Managers
  • Tendering team, Estimators, Quantity Surveyors, Valuers
  • Project Client, PAP, CAP, Subcontractors, Key Stakeholders, Consultants

Unique features & additional services:

  • Construction specific: construction sector focus, context, relevance
  • Trainer experience: 30+ Years Government Construction Sector experience
  • Training scalability: flexibility to cater for large, small or individual group size delivery
  • Training delivery: Public external courses or In-house business office; Metropolitan or Regional, NSW or Interstate


Sol Voron has been working with the Construction sector for over 30 years providing consultation, assessment facilitation and training services associated with NSW, ACT, SA Government, Local Council (LGA) and private sector construction initiatives. This includes the facilitation of Cooperative contracting based GC21 project start up workshops, conducting GC21 project evaluation and monitoring meetings, facilitating value management studies and risk management workshops for school, hospital, community centre, civil works and dam safety upgrade projects. Sol has delivered across a range of audience sizes involving Construction Forums ranging from 20 to 200 attendees, Project workshops between 8 and 80 attendees and customised small group training in Business planning, Strategy development, Workplace wellbeing development, Conflict resolution, Alternative dispute resolution, GC21 & MW21 Cooperative based Contracting. Qualifications: M.Ed. Adult Ed; M. Mgt Community Mgt; G.Dip Voc Workplace Learning; TAA40104 Cert IV TAA; BSB51504 Dip. PM; BSB51607 Dip. QA; B.E.

Essential Requirements for Clients and their Attendees during the Training (Additional Terms and Conditions Agreement): 

  • ACCESS NOTIFICATION by Email: Bookings are to include the provision of each separate individual attendee's email address to which Training access, preparation guidelines will be provided prior to training and to which notifications may be sent during the training. Access Notifications may typically be provided within 2 days or more prior to the training day. Important: Check SPAM & JUNK Mail filter arrangements regularly to ensure ability to receive email advice and to allow access to the training course.
  • ARRIVE ON TIME BY 8.45am **IMPORTANT**: this is essential for Registration online and preparation for an early start. Please connect in 10 minutes early. Late arrivals may not be noticed, may not be able to access the training, may not be eligible for a Certificate of Attendance and may need to re-book their training for another date. *IMPORTANT*: Arrange and Test everything, well in advance to avoid delay and potential inability to arrive on time and access the training course - refer below for further details.
  • Duration: A course may typically require 1 full day (e.g. 8.45am – 5pm).
  • Mode: Delivery is by Live Video Conference Face-to-Face Online as a PUBLIC Training course.
  • PUBLIC: The course may include attendees from other organisations.
  • Venue: Arrange to provide your own quiet and uninterrupted space suitable for attending a Live participatory Video Conference training course.
  • COVID-19 & WHS: Identify and implement all necessary and mandatory requirements within your venue.
  • ITC: Availability of a fully functioning pre-tested PC / Mac with video, audio, broadband internet, including pre-familiarisation in accessing and operating ZOOM video Conferencing (Ref: as well as any installation and pre-testing needs. Downloading the Zoom Client (from RESOURCES menu) is strongly recommended.
  • FULL SIZE HD monitor / screen is essential: A mobile phone or other small screen device will be insufficient and/or unsuitable to enable adequate understanding and/or participation in the training due to: detail in the presentation information; face-to-face involvement required; other potential technical and operational limitations. A full size HD screen is essential. e.g. 12 inch or larger, 15inch+ is recommended.
  • Shared Video Conferencing Room / System: each attendee sharing the same system must also have access to an additional individual separate web enabled device to be able to respond to training activities individually and confidentially at the same time e.g. Notebook PC, Tablet, Smartphone etc.
  • Connection: Continuity of attendee's fully functioning Video & Audio throughout the training is essential.
  • No electronic recordings: Electronic recordings (incl. audio, video, images) by clients, attendees or their agents is not permissible.
  • Identity displayed: Enter Full Name of user (when requested by Zoom before entering the Video Conference).
  • Confidentiality: respecting and not divulging sensitive or commercial information discussed by other attendees, speakers or parties.
  • Training records: Data including your submitted information, audio visual and other related content from the live training course may be used by the training provider for quality management; continuous improvement purposes and as evidence and record of individual training attendance. Data may be used to substantiate actual attendance including where reasonably requested by an appropriate Third party to whom a Certificate or related statement has been provided by or on behalf of a party stating to have attended training.
  • Continuity Contingency Planning: Where technical problems, outage, disconnection or other issues arise, seek to restore your own connection promptly using your own appropriate inhouse or other technical advice. Consider powering down / disconnection and reconnection. Monitor for potential emails from Training provider. Be aware of potential for other parties to also be affected. A delay may be incurred which may extend the completion time for the course. Rescheduling to another date may be necessary.
  • Certificate of Attendance eligibility: The attendee’s Video and Audio connection must be of good quality; remain continuous and stable when needed, throughout the training day. Certificate is provided as PDF by email to eligible attendees following full attendance, participation and completion of training including meeting the agreed terms and conditions. Certificates may typically be sent within 3 business days of course completion.
  • Training: access, availability, benefit in whole or in part is specifically for booked attendees only (with substitution available by prior notice); does not include access, availability benefit whether formally or informally, directly or indirectly or in any other, similar or related manner to others who are not booked to attend; does not constitute, include or infer any permission, right, authority or licence to record or copy the training or to transfer or deliver the training to others or to any media or to use Intellectual Property or Copyright material or to practice in a professional capacity; requires the attendee to make and be fully responsible for their own professional interpretations, deductions, conclusions and actions; may include opinions, interpretations and deductions subject to change; does not constitute legal, contractual, financial, business, project or other related professional advice.
  • Training Integrity and additional requirements: may be advised to Clients and Attendees at any time where considered beneficial towards enhancing the effectiveness, security and integrity of the training delivery and arrangements.

Please select carefully as refund is not available once this event has been booked. The nominated attendee may be substituted - advanced notice is required by email please to

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