$371.97

Confident communication skills

Event Information

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Location

Location

Caraniche

260 Hoddle Street

Level 1

Abbotsford, VIC 3067

Australia

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Refund Policy

Refund Policy

Refunds up to 30 days before event

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Event description

Description

This training provides tools to enhance assertiveness and communication skills working in complex and challenging environments. This practical workshop will look at some common barriers to assertive communication and will address interpersonal skills, non-verbal communication, self-assessment, and social and cultural barriers to communication.

Confident phone skills and having difficult conversations over the phone will also be addressed. This training will provide opportunities for participants to practice skills and techniques in a supported environment.

Learning outcomes:

  • Understand the definition and framework of assertive communication
  • Understand your current levels of assertiveness
  • Identify barriers to confident and assertive communication
  • Apply skills and strategies to increase confidence in providing assertive communication
  • Identify strategies for positive and confident non-verbal communication (e.g. phone communication, body language)
  • Address and apply skills to difficult conversations or interpersonal conflict

Training facilitator:

Cara Crossan, Msc Addiction Psychology & Counselling, Dip Clinical Supervision, Registered Sex Addiction Therapist

FAQs

Who is this training suitable for?

Frontline workers, administration roles and those working in “first response” services (eg: Intake)

What are my transport/ parking options for getting to and from the event?

Parking: There is local parking available in Turner St, Sackville St and Easey St; alternative parking is available off Lulie St (on the eastern side of the Railway line off Johnston St), adjacent to Victoria Park stadium. Please be aware of clearway zones during certain times of the day.

Public transport: We are a five minute walk from Victoria Park station (South Morang, Hurtbridge and Greensborough lines). Our office is also accessible from bus routes on Hoddle St (towards Richmond or Clifton Hill) and Johnston St (towards City/ Lonsdale St or Kew)

Cancellation Policy?

  • 14 days notice or more: no penalty
  • 8 – 13 days notice: 25% of total training fee
  • 3 – 7 days notice: 50% of total training fee
  • 48 hours notice or less: 100% of total training fee
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Date and Time

Location

Caraniche

260 Hoddle Street

Level 1

Abbotsford, VIC 3067

Australia

View Map

Refund Policy

Refunds up to 30 days before event

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