Why is compliance important?

If your service is not compliant, there are so many flow-on impacts including consumer confidence, competitiveness, and staff morale. Are you REALLY prepared for a visit at any time? Learn how to methodically plan for visits where you can showcase your service and how it complies with the Aged Care Quality Standards.

Overview

We recently surveyed our clients about their experience with Quality Reviews and assessment contacts. This has provided a rich source of data to inform providers of strategies to be better prepared.

• Do you know the most audited Standards and what this means for your service?
• Are you able to confidently present the answers to the 'risk-based questions'?
• Have you prepared Case/Care Managers and Care Support Worker to answer questions with evidence?
• Are your Care plans up-to-date and contain the information expected in the Standards?
• Are you prepared for different types of Assessment Contacts (Monitoring and Performance Assessment)?
• Have your communications with consumers /representatives prepared them for interviews?
• Is your standard list of documentation structured around demonstrating compliance and evidence?

Learning Outcomes

By the end of this webinar course, you will be able to:

✔ List the requirements for the most frequently audited Standards and requirements

✔ Prepare for and present information on the risk-based questions

✔ Apply a step-by-step process for supporting staff to respond to questions

✔ Implement an easy process to check care plans are updated and contain the required information

✔ Prepare specifically for Assessment Contacts and Quality Reviews

✔ Communicate with consumers/representatives so they are confident answering questions

✔ Prepare documentation to enable you to demonstrate compliance

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

Who will benefit most from this webinar?

This webinar is suitable for service managers, quality officers, registered and enrolled nurses, and care/case managers/coordinators.

Benefits to providers and consumers

It will assist providers to meet the Aged Care Quality Standards by equipping the workforce to manage clinical care risks and ensure consumers are provided with services that aim to maximise their wellness and health outcomes.

Date:

• 29th March 2022

Times:

• 1.00pm - 4.00pm – New South Wales, Victoria, Tasmania and the Australian Capital Territory
• 12noon - 3.00pm Queensland
• 12.30pm -3.30pm - South Australia
• 11.30 -2.30pm - Northern Territory
• 10.00am - 1.00pm - Western Australia

Inclusions

• PDF of PowerPoint presentation
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $ 397 plus GST

Views of previous attendees

• "This course gives me a lot of knowledge about the essential of compliance and how to improve my care delivery for my customers." - Shifan Ma (Clinical care manager, HappyLiving)

• "The course on Survey-Compliance Essentials for Home Care is well structured and very helpful for setting you on the right path." - Jacqui Bayliss (Quality & Education Manager, Clever Care NOW)

Facilitators:

• Lorraine Poulos - is a Registered Nurse, Grad Cert. Health Service Management, Fellow Case Management Society of Australia, Qualified Lead Auditor Quality Systems, Certificate 1V Workplace Training, and Education

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