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Communication Skills Training Course

PD Training

Wednesday, 14 December 2016 from 9:00 am to 4:30 pm (AEDT)

Communication Skills Training Course

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Ticket Type Sales End Price Fee Quantity
Course Ended $660.00 $30.69

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Event Details

The Communication Skills training course from PD Training teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Learning Outcomes

After completing this course, participants will:

Gain insight into their personality type and communication preferences by using our proprietary profiling tool
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise pitch, tone and speed
Master the S.T.A.R. method for speaking on the spot
Learn to use and read body language appropriately
Learn how to listen more actively and effectively
Gain valuable insights by asking open-ended questions
Become a more effective communicator through the use and application of practical tools


Course Outline

Communication Skills Training Course - Lesson 1 
Getting Started 
  • Pre-Assignment Review
  • Workshop Objectives
Communication Skills Training Course - Lesson 2 
The LDP - Communication Evolution Tool 
  • Communication Styles
  • Step 1: Identify your Style
  • Activity: Increase your awareness and adaptability
  • Step 2: Adapt your Approach
Communication Skills Training Course - Lesson 3 
Understanding Communication Barriers 
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
Communication Skills Training Course - Lesson 4 
Paraverbal Communication Skills 
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
Communication Skills Training Course - Lesson 5 
Non-Verbal Communication 
  • Understanding the Mehrabian Study 
  • All About Body Language
  • Interpreting Gestures
Communication Skills Training Course - Lesson 6 
Speaking Like a STAR 
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary
Communication Skills Training Course - Lesson 7 
Active Listening Skills 
  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others
Communication Skills Training Course - Lesson 8 
Asking Good Questions 
  • Open Questions
  • Closed Questions
  • Probing Questions
Communication Skills Training Course - Lesson 9 
Appreciative Inquiry 
  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies
Communication Skills Training Course - Lesson 10 
Mastering the Art of Conversation 
  • Level One: Discussing General Topics.
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences
  • Our Top Networking Tips
Communication Skills Training Course - Lesson 11 
Conversational Psychology 
  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages
Communication Skills Training Course - Lesson 12 
Wrapping Up 
  • Words from the Wise
  • Action Plans and Evaluations
Have questions about Communication Skills Training Course? Contact PD Training

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When & Where


Melbourne Karstens
123 Queen Street
Melbourne , VIC 3000
Australia

Wednesday, 14 December 2016 from 9:00 am to 4:30 pm (AEDT)


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PD Training

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We have over 400 expert trainers and training consultants across Australia, to ensure it is fast and easy for you to receive training that exceeds your expectations (you’ll be impressed at our speed and quality of service - test us out!).

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Communication Skills Training Course
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