Actions and Detail Panel
Communication Skills for Resolution and Reconciliation
Thu. 4 May 2017, 9:00 am – 12:00 pm AEST
The ability to engage in difficult conversations and manage conflict is a valuable skill. Generally the majority of people prefer to avoid conflict. Unresolved conflicts often result in disputes. So since conflict is an inevitable part of life and business it makes good sense to get good at having these difficult conversations. In this workshop we focus on understanding the communication process, communication styles and learn tools to dissolve tension, build rapport and enable you to approach difficult converations with ease. We also look at steps you can take to prepare for and manage these interactions and how you can be assertive.
Who Should Attend
If you are preparing to have a 'difficult' conversation e.g. an appraisal at work, or attend a mediation. If you are a manager or leader and would benefit from a better understanding of the dynamics of conflict in the workplace and to equip yourself with tools to manage this then you should definitely attend.
If you'd like to know more about the communication process consider our workshop: Discover Your Keys to Personal Presence.