Communication skills are at the heart of every successful business. We can all think of a time when we've had poor service or a bad experience - in 87% of these encounters, a communication breakdown has been a factor. It can be especially challenging dealing with those who are unwell, or have a condition that makes communication less effective.
Tailored to Practice Nurses and Reception Staff, this half-day course explores Building and Maintaining Excellent Customer Relationships, and Client Communication Challenges. Presented by a Communications expert, the course offers practical advice and strategies to use when things go wrong, as well as great suggestions to make your communications successful - every time!