Why is Care/Case Management important?

Clinical care/care management is an essential key component of every Home Care Package.  It ensures clients receive the appropriate level of support in a way that meets their current and future care needs. It should ensure there is no overlap, over-servicing, or mismanagement of services. Case management is a process focused on the coordination, reablement, care, and support of people with complex, clinical needs. It aims to facilitate independence and improve the quality of life of clients.

Clinical case/care management seeks to maximise the health, safety, and wellbeing of clients. It also enables coordination with multiple providers, connection to assistance outside of aged care, clinical oversight and coordinator with the health system, and conduct check-ins. The Government has announced the 'Support at Home Program' (commencing July 2023), care management would be included as a service type. Care Management would be offered to senior Australians who have a more complex mix of services and need oversight and coordination of their care.

Care/Case management may include:

• Reviewing a Home Care Agreement and Care Plan
• Coordination and scheduling of services
• Ensuring your care is aligned with other supports

The Royal Commission into Aged Care Quality and Safety made several recommendations highlighting the importance and role of case/care management in-home care.  In Particular, Recommendation 31 Approved provider’s responsibility for care management recommends a number of improvements to case/care management, and the Government has accepted this recommendation and agreed with the implementation date of July 2022.

Overview

This six-module course will equip you in your role as a case/care manager to conduct an independent assessment of clients, with a holistic, goal-oriented, wellness and reablement focus. This course has been aligned with units of competency for the National Skills set -Case Management Skills. It consists of theory and practical application of learning in the workplace.

It includes pre-reading, case studies, and extensive resources. The modules include assessment, care planning, goal setting, case conferencing, documentation; monitoring of consumer changes. The training includes competency testing via an interactive learning style. The training has been modified for the home care environment to ensure practical examples of how learning can be translated into practice.

Learning Outcomes

By the end of this webinar course, you will be able to: 

✔ Define the role a case/care manager

✔ Advocate for clients

✔ Conduct interviews and assessments

✔ Set goals with the client

✔ Develop care plans

✔ Communicate with clients and families/representatives

✔ Apply cultural sensitivity

✔ Complete the correct documentation

✔ Explain the financial impacts of case/care management

✔ Monitor the care plan to assess the effectiveness of interventions

✔ State the types of circumstances and triggers for reassessment

✔ Evaluate the progress against the goals

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

The course is aligned to the following units.  Participants seeking a qualification from a Registered Training Organisation may be eligible for recognition of prior learning. 

• CHCCS004 ASSESS CO-EXISTING NEEDS
• CHCCSM004 COORDINATE COMPLEX CASE REQUIREMENTS
• CHCCM005 DEVELOP, FACILITATE AND REVIEW ALL ASPECTS OF CASE MANAGEMENT

Who will benefit most from this course?

The course is suitable for those in a care/case management role (however titled such as Care Advisor, Care Coordinator).

Benefits to providers and consumers

This course is useful for providers who want to promote consistency of practice and continuity of care. It will also assist teams to understand how important their roles are in meeting quality standards, evidence consumer engagement; and understanding duty of care and how to better manage risks.

Date: The webinar is conducted over two sessions

• 27th April 2022 - Session 1
• 28th April 2022 - Session 2

Time Zone:

• 1.00pm - 4.00pm – New South Wales, Victoria, Queensland, Tasmania, and the Australian Capital Territory
• 12.30pm - 3.30pm - South Australia, Northern Territory
• 11.00am - 2.00pm - Western Australia

Inclusions

• PDF of PowerPoint
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $497 plus GST

Views of previous attendees

• "A fantastic course! Relevant for both new and experienced case managers, this course provided valuable contemporary tools, resources, and handy tips, to not only enable us to compile better care plans but also confirm we were doing the right thing." - Tina Quayle (Manager, RADCARE Support Services)

• "I would recommend this course to anyone wanting to refresh their knowledge on case management processes or for new case managers to help guide practice to meet current industry standards." - Megan Willis (Registered Nurse, Dungog and District Neighbourcare Inc)

Facilitators:

• Lorraine Poulos

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