Clinical and Restorative Care under Support at Home 260226

The Support at Home Program is here and with it comes a fundamental shift in how clinical and restorative care are delivered, funded, and governed. 
 
This is more than reform it is a strategic opportunity to position your organisation as a leader in clinical and restorative care.

🌟Why This Matters Now

Providers are now receiving requests for restorative care. According to the Support at Home guidelines ‘If the provider does not deliver the Restorative Care Pathway, the participant will need to change providers to access both restorative care and ongoing services. Providers will need to make sure any request to change providers to access the Restorative Care Pathway is undertaken in a timely manner to ensure care is not impacted’ S@H Manual V1.4 page 189

🌟This is a potential risk for your service

Participants do not need to contribute for clinical restorative care under Support at Home which is a unique opportunity to prepare your organisation to meet the expected demand. A participants’ Notice of Decision will outline if clinical or restorative care is approved and what assessed need has been identified.

 
Providers who act early can strengthen their credibility, improve the quality of their care and grow this area of their business.The Aged Care Act 2024 introduces a new standard of accountability, transparency, and outcomes reporting.

 
Providers are expected to demonstrate that their clinical and restorative interventions are safe, effective, and genuinely improve participant outcomes - not just meeting compliance.

🔥 Overview

This interactive workshop goes beyond theory to help you design and embed clinical and restorative care into your service model with future demand in mind

You will learn how to connect clinical oversight, restorative care, and reablement goals into a single, evidence-based model

Through discussion, tools, and case examples, you will explore how to:

• Meet the requirements of Standard 5 – Clinical Care- and its applicability in Support at Home

• Define and document what is a direct and indirect clinical and allied health task

• Integrate clinical input and supervision into everyday care planning and restorative interventions

• Establish clear documentation, escalation, and review processes

• Build board-level assurance through transparent systems and data

• Design workforce structures that balance clinical, allied health, and restorative roles- what roles do you need? How to integrate associate providers into your restorative model.

• Demonstrate outcomes via the use of validated assessment tools

• Learn how to reassess a participant for additional clinical supports or a restorative care pathway

🚩 Learning Outcomes

By the end of this session, participants will be able to:

• A clear roadmap to align your governance framework with the Aged Care Act 2024 and Support at Home clinical care requirements
• Practical templates for integrating restorative care into governance and service models
• Strategies to prepare your organisation for audits, reporting, and outcomes measurement
• Insights into how leading providers are turning clinical care into a strategic differentiator

🚩 Facilitator

Lorraine Poulos, Managing Director, LPA 
A Registered Nurse with over 30 years of clinical, policy, and leadership experience, Lorraine has worked across community, aged care, and primary health sectors at executive and advisory levels. She has led hundreds of providers through major reforms and is the author of LPA’s Red Book and Blue Book; two of the sector’s most trusted practical handbooks supporting safe, effective clinical and care practices in the home. Lorraine currently sits on several Boards, providing practical insight into the realities of implementing clinical and restorative care models under the new Act.

💡 Who will benefit most from this course?

This workshop is ideal for executives, clinical leaders, and care managers working in home and community care who are responsible for delivering or overseeing clinical and restorative services under the Support at Home Program. It will be particularly valuable for board members, quality and governance professionals, and allied health leaders seeking to understand their expanded responsibilities under the Aged Care Act 2024. Attendees will benefit from practical insights into aligning care delivery with governance expectations, strengthening workforce capability, and embedding restorative approaches across assessment, planning, and service delivery. Whether you oversee strategy, compliance, or frontline care, this workshop will help you translate reform into actionable steps that improve quality, accountability, and outcomes for older Australians.

📅 Date: 26 February 2026

• 1.00 pm - 4.00 pm – New South Wales, Victoria, Tasmania, and the Australian Capital Territory.
• 12.30 pm - 3.30 pm - South Australia
• 12.00 pm -3.00 pm - Queensland
• 10:00 am - 01:00 pm – Western Australia

🎖️ Recognition

All attendees will receive a Statement of Attendance upon completion with evidence of Continuing Professional Development hours.

💼 Inclusions

• Online Workbook questions (and the opportunity to gain feedback from the LPA team)
• Downloadable tools and resources

💻 Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone

When it comes to online training, we know that staring into the “virtual classroom” can sometimes miss those moments that face-to-face events deliver. So, we are mixing things up. In a time of transformation in the sector, we want to make sure now, more than ever, that you are being supported. We will be focusing even more on interactive, immersive training sessions (think break-out rooms, cameras on (yes scary), opportunities to network, and of course, maintaining the LPA way of tangible tools and resources).

💰 Investment: $ 455 inc. GST