Client experience for law practice leaders: Practice arrangements

SOOOooo many law practices claim to offer a superior client experience. But when I ask how they achieve this, few are able to explain, beyond a claim of being more 'personable' or approachable than their competitors.

In this workshop we will discuss how to kickstart your client experience efforts with the right focus and management arrangements:

• client value triggers and frustrations
• evolving visions of superior client experience: trusted advisor vs impersonal efficiency
• typical law practice strengths and weaknesses
• a typical law practice customer journey
• client engagement, costs disclosure and billing
• client listening, client service standards and performance management
• key systems and management arrangements
• how technology can help

This workshop isprimarily targeted at practice leaders, focused on the systems and strategies required to deliver excellent client experience.

Another workshop this afternoon will focus on mindset and communication skills for all law practice employees,

For more information, or for an in-house session, please contact Giles Watson on 0404 266174 / gileswatson@outlook.com.au