$358.24

Client engagement success: scoping, costs and satisfaction

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6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

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On any given matter, how you intially engage with clients is the biggest factor impacting matter success, profitability and client satisfaction.

It's not easy! Even beyond the basic task of identifying legal issues and clarifying the instruction, solicitors have to build rapport, build trust, educate, manage risk, manage expectations, sell, scope, price, reassure (but not too much) and then confirm in writing. See www.gileswatson.com.au for articles on all these topics.

To help with this challenge, My workshop (limit of 15 attendees) gives solicitors of all levels of experience insights and strategies for ensuring the first meeting is a success - and specifically applies the principles of legal project management to the challenges of scoping and costs communication.

At the end of this course, participants will have both the skills and confidence to:

  • limit perceptions of Over-servicing through collaborative scoping
  • discuss the relative benefits of communicating through either detailed or broad, output-focised scopes
  • ask better questions to better understand and define matter success, value and priorities
  • build pricing trust and demonstrate costs-conscious behaviours
  • sell the value of an assertive, realistic estimate (and avoid underestimating)
  • assess when and how to offer a value price or fixed fee
  • build trust and deliver value

Register now or contact Giles Watson for more details on 0404 266174 / gileswatson@outlook.com.au

Session includes refreshments and a workbook packed with tips and guidance. This workshop entitles attendees to claim 3 CPD points, including points in the core areas of practical legal ethics, professional skills and practice management/business skills.

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6th Floor, 140 Creek Street

Brisbane, QLD 4000

Australia

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