Why is change management important?

We are at a crossroads in home care. Every home care service is faced with many challenges at the moment. We also know that there are many reforms coming to home care including the Support at Home Program. A key skill needed by Home Care Managers and Team Leaders is the ability to manage these changes so as to position the organisation for the opportunities and minimise loss of market-share and other disruptions.

Overview

This four-module course has been aligned with units of competency of Certificate 1V Frontline Management BSB40812 - and consists of theory and practical application of learning in the workplace. It includes pre-reading, case studies and extensive resources. Modules include financial management and preparing for Home Care Reforms; performance management and supervising the workforce; meeting the Aged Care Quality Standards and regulatory and legislative reforms and managing customer expectations.

Learning Outcomes

By the end of this webinar course, you will be able to: 

✔ Identify your leadership and change management style

✔ Financial management and preparing for Home Care Reforms

✔ Managing workforce and organisational performance

✔ Understanding regulatory and legislative requirements and reforms such as Support at Home

✔ Managing consumer expectations

✔ Developing and implementing operational and business plans

Recognition

All attendees will receive a Statement of Attendance upon completion of an assessment as evidence of Continuing Professional Development hours.

Who will benefit most from this course?

The course is suitable for those who are in middle management roles and or team leader roles. It will also be helpful for those who are new to home care management.

How will it benefit providers and consumers?

This course will benefit providers by supporting managers and leaders to prepare for home care reform. Managers and Team Leaders in middle management roles will understand how to manage their teams and transition them to a new model of service provision. It is perfect for staff who may need some additional skills and confidence building. The course will benefit consumers by equipping the leadership with the knowledge and skills to assist them with the changes to home care.

Date: This course is run over two sessions

• 26th May 2022 - Session 1
• 31st May 2022 - Session 2

Time Zone:

• 1.00pm - 4.00pm – New South Wales, Victoria, Queensland, Tasmania, and the Australian Capital Territory
• 12.30pm - 3.30pm - South Australia, Northern Territory
• 11.00am - 2.00pm - Western Australia

Inclusions

• PDF of PowerPoint
• Downloadable workbook
• Downloadable tools and resources

Learner requirements

• Computer or mobile device
• A stable internet connection (broadband/4G+ recommended)
• Speakers and a microphone are optional

Investment: $497 plus GST

Views of previous attendees

• "This was a great course and was put together with a wealth of knowledge. It was great to be learning form people that know the industry of Home and Community Care and have life and work experiences to share within the training, making the topic more relatable. I have taken away valuable information from the training and new ideas and understandings that I can implement in my role as Team Leader." - Louise Gale (Team Leader Client Services, MECWACARE)

• "The training has provided me with a great deal of knowledge and resources which I will be able to contribute to my everyday practices which will allow me to be the best team leader I possibly can be to my Coordination team." - Maria Panuccio (Home Care Coordinator, Helping Hand)

Facilitators:

• Lorraine Poulos & Jacquie Culver