Case Study: Behavioural Change at JBWere - Virtual Event

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Please note: This virtual event will take place on Zoom. You will receive a link to join the meeting once you register.

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Andrew Brooker, Head of Client Services and Kym De Lany, Change Manager at JBWere will share the journey Client Services have embarked on.

Large change agenda?

Culture and new behaviours pivotal to your success?

Struggling to make headway?

That was JBWere Client Services in 2019 – aware that we weren’t “ready” and that we couldn’t keep doing the same things and expect a different (better!) outcome.

In August last year we started an exciting (and sometimes scary) journey; picked up some extra travellers along the way and are now learning about the importance of (shared) vulnerability; being a better, less silo’ed team and embracing change. All of this whilst we maintain a focus on delivering a premium client service experience and our part in a bigger transformation agenda.

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