Capgemini – Salesforce Breakfast Briefing// Accelerate proactive field service to improve customer experience
Date and time
Location
Accelerated Solutions Environment
77 King Street Level 7 Sydney, NSW 2000 AustraliaDescription
Looking to increase field service revenue while improving CSAT scores? What if you could decrease service costs and improve quality at the same time?
Capgemini and Salesforce have joined forces to transform field service operations with Capgemini Field Service Lighting Accelerator. This Accelerator augments Salesforce Field Service Lightning to handle the complex, onsite, field service scenarios to ensuring technicians have a 360o view of their customer and service the right customers with the right parts with minimal disruption to the business.
Join us for this breakfast briefing to learn how you can :
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Connect your entire workforce,
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Track & manage jobs real-time,
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Intelligently schedule and dispatch work, and
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Enhance & extend the Field Service Lighting solution in three key areas: Parts, Entitlements & Contracts.
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Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
Get The Future You Want | www.capgemini.com.au