Campbelltown Energy & Water Information Session for Community Workers

Campbelltown Energy & Water Information Session for Community Workers

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Free

Date and time

Location

HJ Daley Library

1 Hurley Street

Campbelltown, NSW 2560

Australia

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Join us in-person or online to get information on energy and water issues and what to do when things go wrong.

About this event

The Energy & Water Ombudsman NSW is a free, fair and independent dispute resolution scheme for customers and small business experiencing difficulties with their energy and water providers in NSW.

During this session community workers will be provided with information on topical energy and water issues and what to do when things go wrong.

EWON will cover:

• Resolving energy and water issues with the providers

• Working with the Energy & Water Ombudsman NSW

• Review of government and retailer assistance – vouchers, rebates and other programs

• Energy and medical and life support rebates and the life support checklist

• Energy Made Easy

• Common issues including backbilling, estimated billing, high bills

• Time of Use rates – what you need to be aware of

• Energy savings

• Case Studies

Sydney Water will cover:

• Review of payment plan options and longer term support

• Hardship support

• Tenant support for water costs

• Saving water in the home

• Rebates – are your customers eligible?

• Plumbing Assistance and other water fix programs.

• Case Studies

What will I need to attend this session online?

• Access to a device with a webcam and microphone, such as a PC, laptop or mobile phone

• Basic computer and internet knowledge

• A reasonably reliable internet connection

• Prior to the online session you will need to download Zoom Client for Meetings where you will be able to join the session, without needing to create an account

• We will send you a link to the Zoom session 2 days before the event.

Ages : 16 years and over.

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