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Call Centre Agent Training

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Perth

Perth, WA 6000

Australia

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Call Centre Agent Training


https://www.paramountplus.com.au/training/call-centre-agent-training/

Call centres offer an entirely unique workplace atmosphere. Becoming a professional Call Centre Agent may be the difference between more success and better results than the standard Call Centre Operator. This Training Session is designed for call centre agents. Tricks, tips and training to assist telephone call operatorsmake a difference and increase their skills over the phone. Improve the level of staff with this training and make professional and skilled call center agents.
Entire training options available in Melbourne, Canberra, Parramatta, Perth, Sydney, Adelaide, Brisbane, Gold Coast, Darwin

Aims for Call Centre Training: Sales and Customer Service

How your team will benefit:
Develop an understanding of the principles of body language and verbal abilities
Learn aspects of verbal communication such as tone, cadence, and pitch
Demonstrate an understanding of questioning and listening skills
Acquire comfort with delivering bad news and saying no
Learn effective ways to negotiate
Understand the importance of creating and delivering meaningful messages
Use tools to facilitate communication
Realize the value of personalizing interactions and developing relationships
Practice vocal techniques that enhance speech and communication ability
Personalize techniques for managing stress

Call Centre Training Summary
This Call Centre Training: Sales and Customer training session can help call center agents learn how to get the most out of their telephone-based work, including knowing the best ways to listen and be heard. Each telephone interaction has components of revenue and customer service skills, which we'll explore in detail during this energizing and functional training session.

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Perth

Perth, WA 6000

Australia

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