Business Rules Deep Dive

A key to maximising funding and ensuring long-term sustainability under the new Support at Home program is a clear understanding of the business rules that underpin each funded support. This includes knowing the requirements for approvals, service classifications, timeframes, claiming processes, and allowable expenditure.

In this session, we’ll step through the SaH business rules in a logical, easy-to-digest format, supporting accurate and consistent communication across your organisation.

You’ll also walk away with a draft business rules summary resource that can be tailored to your organisation’s service model - ideal for onboarding new staff, internal training, and day-to-day implementation of the Support at Home program.

We’ll do the heavy lifting, so you’re set up with clarity and confidence.

What You’ll Get

✔️ A comprehensive slide deck covering all key topics
✔️ Practical guidance you can apply immediately
✔️ A live Q&A session to address your specific questions and challenges

Who Should Attend?

This webinar is ideal for anyone involved in the implementation and daily operations of Support at Home, including:

• Staff new to Support at Home who need a clear, practical understanding of how the program works
• Finance teams responsible for claiming and funding compliance
• Customer service and intake staff handling client enquiries and onboarding
• Care Partners and Care Managers coordinating and scheduling services
• Home care leaders overseeing strategy, service delivery, and reform readiness

Whether you’re working directly with funding rules or explaining them to clients and colleagues, this session is designed to help.

Why Attend?

• Gain a clear, practical understanding of the Support at Home business rules
• Support faster onboarding and capability-building for new staff
• Reduce confusion and miscommunication across teams
• Improve staff confidence when communicating with clients
• Support accurate claiming and funding compliance