Business Process Improvement Training Course - Brisbane

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Level 23

127, Creek Street

Brisbane City, QLD 4000


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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description


PRIME BPM ( www.primebpm.com) is a leading provider of training in the area of Business Process Management and Business Improvement. PRIME has been providing training to local, state and federal government agencies as well as many corporates such as AMP, Bank of Qld, Mantra Group, Rolls Royce, HP, QLD Police, Transport and Main Roads, Education, Health etc. for more than 10 years.

This course teaches a tool independent methodology – PRIME® to identify, document, analyse and improve business processes and manage the subsequent change.

This course would be ideal for those who:

  • Are responsible for identifying, mapping and/or analysing business processes

  • Need to adopt a “process orientated” way of thinking

  • Need to contribute on an operational level to a Business Process Improvement initiative

  • Are responsible for undertaking change in the organisation

  • Are seeking to gain a new skillset or change in career direction

Course Benefits

On completion of this course participants will be able to:

  • Identify business processes

  • Model business processes

  • Analyse business processes

  • Monitor business processes

  • Manage business process change

  • Lead business process improvement/management initiatives

  • Improve business processes

Course Topics

  • Defining the business process

  • The process analyst role

  • Best practice process libraries

  • Creating a library of business processes

  • Categorising process stakeholders

  • Undertaking value, cost, time, efficiency analysis

  • Business Process Modelling Notation (BPMN)

  • Techniques to analyse business processes

  • Identifying the current state

  • Process information gathering techniques

  • Implementing process changes

  • Identifying process modelling levels

  • Monitoring process adherence

Testimonials from past participants:

Hear from the previous course participants : https://www.youtube.com/watch?v=nDlM0rB4t7U&t=4s

Engaging delivery, highly relevant to our business and a must for anyone wanting to improve their business.

Marcus Hill | Inspector

“ The course was very practical and engaging and the facilitator was fantastic, provided lots of real life examples” Nancy La Monaca | Director Business Services

I found the course enjoyable and the whole time I was thinking of ways things learnt could be applied.
Melinda Ball | Project Officer

Fantastic facilitator - really enjoyed your engaging and direct manner.
Kim Jackson | Business Development Manager

We will be able to use all of the acquired skills in my business unit. I can use this for business process improvement and system improvement/development as I am part of the service improvement area.
Nikki Burgess | A/BA Quality Assurance Officer

I can now seek better ways to do business and/or improve current models.
Gary Bowman | Project Officer


What are my transport option for getting to and from the event?

Central Station and King George Square Bus Station are the best options for public transport, with both under 5 minutes walking distance to the venue. For parking, we suggest booking online via Secure Parking https://secureaspot.secureparking.com.au/ for the best rate. There is a close Secure Parking centre at King George Square, which you drive into via Adelaide Street and is approximately a 1-minute walk to the venue.

Is this event catered?

Yes this course is catered. If required, please provide your dietary requirements, along with your full name via email to info@primebpm.com

What can I bring into the event?

A pen is the only requirement. The workbook and all the exercise material is provided.

How can I contact the organiser with any questions?

Please contact us at (07) 3129 9309 or info@primebpm.com and we will assist you.

What's the refund policy?

A full refund can be processed if cancellation is received 14 business days prior to the commencement date.

I am wanting to pay for my course via bank transfer, is that possible?

Yes, please contact us at (07) 3129 9309 / info@primebpm.com and we will assist you with this.

Are there any qualifications needed to attend this course?

No, there are no prerequisites or specific qualifications needed to attend this course.

Is there a group discount available?

Yes, If you have a group of 5 or more participants, please contact us at (07) 3129 9309 or info@primebpm.com to enquire about our group discount.

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Date and Time


Level 23

127, Creek Street

Brisbane City, QLD 4000


View Map

Refund Policy

Refunds up to 7 days before event

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