$407

Business Excellence Workshop

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Location

RACV Club

501 Bourke Street

Melbourne, Victoria 3000

Australia

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The bottom line impacts everyone and everyone impacts the bottom line

Find out how your organisation can make every day count and positively impact the business outcome of the next financial year.

CEO’s, Business Owners, Executives, Front line managers and Leaders will benefit from being involved in a practical and hands-on simulation which unravels the perceived complexity and constraints that will clearly demonstrate how to:

  • Vastly improve customer delivery performance
  • Develop a common view and understanding of the voice of the customer
  • Break through the silo and department barriers and constraints
  • Deliver believable and predictable results
  • Reduce wasted time, effort and cost

The workshop incorporates a “learning by doing” simulation that demonstrates and proves the major opportunity within any organisation is maximising the flow of information and delivery of products or services by –

  • Reducing the time information and product fulfillment is stationary
  • Understanding where process waste occurs
  • Understanding and seeing what is getting in the way of flow and customer fulfillment, and then progressively removing these obstacles over time.
  • Highlighting the need for the involvement of all the stakeholders involved in the activities and support of the delivery of products and value in the organsiation.
  • Learning to see and understand the value of developing an Ideal State for the organisations Customer Fulfillment Process, for each of the unique product and services value streams and each of the fulfillment steps within the value steam.
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Date and Time

Location

RACV Club

501 Bourke Street

Melbourne, Victoria 3000

Australia

View Map

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