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Business Etiquette Training Course

PD Training

Thursday, 24 January 2019 from 9:00 am to 4:30 pm (AEDT)

Business Etiquette Training Course

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The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.

Skills covered in this 1-day professional development course include memorisation techniques, conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business writing rules, dressing for success and more.

Business etiquette training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes

    • Understand why business etiquette matters and how to improve business etiquette culture
    • Understand the three components of business etiquette - appearance, communication, and behaviour
    • Know how to make a great first impression and how to dress appropriately
    • Understand how to read body language
    • Understand the intricacies of introducing people in business contexts and how to remember
      people’s names
    • Understand the art of conversation both in person and on the phone
    • Understand how your personal style influences how you communicate
    • Know the right way to behave online in a business context
    • Explore the do's and don'ts of email etiquette
    • Explore the business etiquette of different cultures and countries
    • Know how to behave in business social contexts
    • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

Course Outline

Business Etiquette Training Course - Lesson 1 
Do Manners Matter? 
  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection
Business Etiquette Training Course - Lesson 2 
How To Make An Impression 
  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection
Business Etiquette Training Course - Lesson 3 
The Personal Touch 
  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection
Business Etiquette Training Course - Lesson 4 
Netiquette – Manners In The Online World 
  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection
Business Etiquette Training Course - Lesson 5 
Global Business Etiquette 
  • Global Business
  • Understanding Particular Cultures
  • Reflection
Business Etiquette Training Course - Lesson 6 
Social Business Etiquette 
  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socialising After Hours
  • Marking Employee Events
  • Reflection
Business Etiquette Training Course - Lesson 7 
Dealing With Challenges Professionally 
  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection
Business Etiquette Training Course - Lesson 8 
Reflections 
  • Create an Action Plan
  • Accountability = Action
Have questions about Business Etiquette Training Course? Contact PD Training

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When & Where


Parramatta Absolute Offices
Suite 15, Level 2
103 George Street
Parramatta, NSW 2150
Australia

Thursday, 24 January 2019 from 9:00 am to 4:30 pm (AEDT)


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PD Training

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