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Business Etiquette Training Course

PD Training

Thursday, 29 March 2018 from 9:00 am to 4:30 pm (AEDT)

Business Etiquette Training Course

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The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.

Skills covered in this 1-day professional development course include memorisation techniques, conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business writing rules, dressing for success and more.

Business etiquette training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes

    • Understand why business etiquette matters and how to improve business etiquette culture
      Understand the three components of business etiquette - appearance, communication, and behaviour
      Know how to make a great first impression and how to dress appropriately
      Understand how to read body language
      Understand the intricacies of introducing people in business contexts and how to remember
      people’s names
      Understand the art of conversation both in person and on the phone
      Understand how your personal style influences how you communicate
      Know the right way to behave online in a business context
      Explore the do's and don'ts of email etiquette
      Explore the business etiquette of different cultures and countries
      Know how to behave in business social contexts
      Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

    • Course Outline
    Business Etiquette Training Course - Lesson 1 
    Do Manners Matter? 
    • The Case for Business Etiquette
    • The ABC of Business Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 2 
    How To Make An Impression 
    • First Impressions do Count
    • Nothing to Wear?
    • Grooming
    • Body Language
    • Reflection
    Business Etiquette Training Course - Lesson 3 
    The Personal Touch 
    • Introduction Etiquette
    • The Hand Shake
    • Polite Conversation
    • Personal Style
    • Reflection
    Business Etiquette Training Course - Lesson 4 
    Netiquette – Manners In The Online World 
    • Civility on the Internet
    • Email Etiquette
    • Social Media Etiquette
    • Reflection
    Business Etiquette Training Course - Lesson 5 
    Global Business Etiquette 
    • Global Business
    • Understanding Particular Cultures
    • Reflection
    Business Etiquette Training Course - Lesson 6 
    Social Business Etiquette 
    • Hosting or Attending?
    • Awkward Dining Moments
    • Which fork?
    • Socialising After Hours
    • Marking Employee Events
    • Reflection
    Business Etiquette Training Course - Lesson 7 
    Dealing With Challenges Professionally 
    • Personal Issues
    • Difficult People
    • Ethical Dilemmas
    • Reflection
    Business Etiquette Training Course - Lesson 8 
    • Create an Action Plan
    • Accountability = Action

Have questions about Business Etiquette Training Course? Contact PD Training

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When & Where

Parramatta Absolute Offices
Suite 15, Level 2
103 George Street
Parramatta, NSW 2150

Thursday, 29 March 2018 from 9:00 am to 4:30 pm (AEDT)

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