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Business Etiquette Training Course

PD Training

Friday, 8 December 2017 from 9:00 am to 4:30 pm (AEDT)

Business Etiquette Training Course

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Ticket Type Sales End Price Fee Quantity
Course Ended $660.00 $33.76

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Event Details

The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.

Skills covered in this 1-day professional development course include memorisation techniques, conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business writing rules, dressing for success and more.

Business etiquette training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes

  • Understand what etiquette is and why it's important
  • Learn how to introduce yourself professionally
  • Understand the "3 C's" and how to use them to create a good first impression
  • Learn tools to assist and minimise nervousness
  • Use techniques to master name memorisation
  • Know the "4 levels of conversation"
  • Learn to conduct yourself professionally
  • Understand appropriate etiquette for open plan and cubicle environments
  • Know what not to do in a meeting
  • Learn the fundamentals of email etiquette

Course Outline

 

Business Etiquette Training Course - Lesson 1 
Getting Started 
  • Workshop Objectives
Business Etiquette Training Course - Lesson 2 
Understanding Etiquette 
  • Etiquette Defined
  • The Importance of Business Etiquette
Business Etiquette Training Course - Lesson 3 
Networking for Success 
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimising Nervousness
  • Using Business Cards Effectively
  • Remembering Names
Business Etiquette Training Course - Lesson 4 
Professional Introductions 
  • The three-step process
  • The four levels of conversation
  • The Handshake
Business Etiquette Training Course - Lesson 5 
Professional Office Conduct 
  • Open Plan and Cubicle environments
  • Working out of the office
  • Eating at Work
  • Meeting Do's and Don'ts
Business Etiquette Training Course - Lesson 6 
Business Email Etiquette 
  • Professionalism & emails
  • Proper and improper use for forwarding and CC
  • Grammar, flaming and netiquette
  • Top 5 technology tips
Business Etiquette Training Course - Lesson 7 
Business E-Mail Etiquette (continued) 
  • Addressing your Message
  • Grammar and Acronyms
  • Top Five Technology Tips
Business Etiquette Training Course - Lesson 8 
Eating Out 
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
Business Etiquette Training Course - Lesson 9 
Telephone Etiquette 
  • Developing an Appropriate Greeting
  • Dealing with Voice Mail
  • Mobile Phone Do's and Dont's
Business Etiquette Training Course - Lesson 10 
The Written Letter 
  • Thank You Notes
  • Formal Letters
  • Informal Letters
Business Etiquette Training Course - Lesson 11 
Dressing for Success 
  • The Meaning of Colours
  • Interpreting Common Dress Codes
  • Deciding what to Wear
Business Etiquette Training Course - Lesson 12 
International Etiquette 
  • General Rules
  • Important Points
  • Preparation Tips
 
Business Etiquette Training Course - Lesson 13 
Wrapping Up 
  • Words from the Wise
Have questions about Business Etiquette Training Course? Contact PD Training

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When & Where


Canberra
Dialogue
4 National Circuit
Canberra, ACT 2600
Australia

Friday, 8 December 2017 from 9:00 am to 4:30 pm (AEDT)


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PD Training

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