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Business Etiquette Training Course

PD Training

Monday, 19 November 2018 from 9:00 am to 4:30 pm (AEDT)

Business Etiquette Training Course

Ticket Information

Ticket Type Sales End Price Fee Quantity
Course 05/11/2018 $660.00 $33.76

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Event Details

The PD Training Business Etiquette training course will improve your staff's understanding of exactly what professional etiquette is, and with some customisation, introduce them to the expected levels of etiquette in your organisation. As participants, your staff will learn how to conduct themselves more professionally, communicate more effectively and acquire the tools to create that all important first impression.

Skills covered in this 1-day professional development course include memorisation techniques, conducting oneself at meetings and work-related functions, email and telephone etiquette tips, business writing rules, dressing for success and more.

Business etiquette training courses are available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Business Etiquette & Professional Conduct Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes

  • Understand what etiquette is and why it's important
  • Learn how to introduce yourself professionally
  • Understand the "3 C's" and how to use them to create a good first impression
  • Learn tools to assist and minimise nervousness
  • Use techniques to master name memorisation
  • Know the "4 levels of conversation"
  • Learn to conduct yourself professionally
  • Understand appropriate etiquette for open plan and cubicle environments
  • Know what not to do in a meeting
  • Learn the fundamentals of email etiquette

Course Outline

  • Understand why business etiquette matters and how to improve business etiquette culture
    Understand the three components of business etiquette - appearance, communication, and behaviour
    Know how to make a great first impression and how to dress appropriately
    Understand how to read body language
    Understand the intricacies of introducing people in business contexts and how to remember
    people’s names
    Understand the art of conversation both in person and on the phone
    Understand how your personal style influences how you communicate
    Know the right way to behave online in a business context
    Explore the do's and don'ts of email etiquette
    Explore the business etiquette of different cultures and countries
    Know how to behave in business social contexts
    Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

  • Course Outline
Business Etiquette Training Course - Lesson 1 
Do Manners Matter? 
  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection
Business Etiquette Training Course - Lesson 2 
How To Make An Impression 
  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection
Business Etiquette Training Course - Lesson 3 
The Personal Touch 
  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection
Business Etiquette Training Course - Lesson 4 
Netiquette – Manners In The Online World 
  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection
Business Etiquette Training Course - Lesson 5 
Global Business Etiquette 
  • Global Business
  • Understanding Particular Cultures
  • Reflection
Business Etiquette Training Course - Lesson 6 
Social Business Etiquette 
  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socialising After Hours
  • Marking Employee Events
  • Reflection
Business Etiquette Training Course - Lesson 7 
Dealing With Challenges Professionally 
  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection
Business Etiquette Training Course - Lesson 8 
  • Create an Action Plan
  • Accountability = Action
Have questions about Business Etiquette Training Course? Contact PD Training

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When & Where

Melbourne Karstens
123 Queen Street
Melbourne, VIC 3000

Monday, 19 November 2018 from 9:00 am to 4:30 pm (AEDT)

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