Course Description

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

This course provides the continuity and resilience professional with the opportunity to gain a deeper knowledge and understanding of this subject as well as the opportunity to apply this knowledge in the classroom using a case study and an exercise.

The course is broken down into modules, exploring the concepts, principles of incident and crisis management and what tools and techniques can be applied in anticipating and assessing incidents as well as the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the Good Practice Guidelines and reflects the current global thinking from ISO 22301:2012, and BS 11200:2014.

Course Objectives

The objectives of this training course are to provide students with the ability to:

• Understand the principles, strategies and techniques for incident response and crisis management;
  
  
• Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises.

Who should attend?

Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build and an incident and crisis management capability in an organization.

This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.

Course Delivery

This BCI training course is delivered as a two day course, classroom based, by the BCI’s global network of licensed Training Partners and Approved BCI Instructors.

Key Topics

Crisis management concepts, principles and framework

- Overview of the BCM lifecycle and standards

- What is an incident and a crisis?

- Principles of crisis management

- Crisis management framework

Crisis anticipation and assessment

- Threat assessment

- Early warning systems

- Horizon scanning

- Notification and escalation procedures

Building crisis management capability

- Response structure

- Crisis management roles and responsibilities

- The crisis management plan

Crisis management team support facilities and tools

- Crisis command centre

- Information management tools

- Notification tools

Crisis response and recovery

- Crisis leadership and decision making

- Response protocols

- Recovery management

- Dealing with employees’ concerns

Crisis communications

- Crisis communications planning

- Steps in creating effective messages

- Managing internal and external communications

- Use of social media

Hands-on crisis management tabletop exercise

Readiness and continuous improvement

- Training

- Exercising

- Post-crisis review and evaluation

Instructor

Kenny Seow is the winner of the BCI Global Award for Continuity and Resilience Consultant 2017. He has over 27 years of international experience in disaster recovery, business continuity and crisis management in banking, securities, education, health, logistics and government. He is a Partner at Riskwest, an Australasian consulting practice that provides business continuity and risk management support, training and advisory services to government, community service organisations and private sector companies in the region.

Kenny speaks regularly at seminars and conferences, and has presented papers on business continuity in Australia, United States, United Kingdom, Hong Kong, Indonesia, Singapore and Malaysia. He conducts business continuity, incident response and crisis management courses regularly and has trained over 3,000 senior managers and executives from public and private sector organisations.

Kenny is a Member of the BCI (MBCI), an Approved BCI Instructor, and a former Director of BCI Australasia. He is qualified as an ISO 22301 Lead Auditor and Trainer. He has a Bachelor degree in Psychology and Computer Science, Master degree in Business Administration and Specialist Diploma in Disaster and Emergency Management System. He is also a volunteer with the WA State Emergency Service.