The way we communicate in a business setting has a direct impact on the outcomes we achieve. This means the mechanics of our communication needs to be carefully considered. With this course, you will learn practical strategies to develop key business skills to enhance your interaction with others to achieve results.

What you will learn:

• Distinguish and understand diverse communication styles to improve your effectiveness.
• Practice enhancing your communication through effective listening and questioning techniques.
• Apply the planning and facilitation techniques to ensure your meetings achieve outcomes
• Consider you email communication and its impact on others in the achievement of results and the building of relationships.
• Manage workplace interactions and foster working relationships up, down and across organisations.

What you will get on the day:

• Workbook
• Lunch and refreshments
• Capped class size
• eCertificate

This course is ideal for:

For anyone looking to improve their communication and business skills. Low to mid level staff such as administrator looking to expand both their role and opportunities would benefit.