Free

Breakfast Seminar: Banking’s New Black - Digital Customer Acquisition

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The Westin Sydney

Barnett Room

1 Martin Place

Sydney, NSW 2000

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Breakfast Seminar: Banking’s New Black - Digital Customer Acquisition

How to create effortless customer experiences that will drive more conversions



Covering both a global and local perspective as well as a forward-looking discussion into the world of biometrics and beyond, in this one-hour session you’ll discover:

  • The state of Bank Digital Sales in the US, EMEA, and Australia
  • The impact of GAFA (Google, Apple, Facebook, Amazon) on bank Customer Experience
  • Best practices for creating customer experiences that convert browsers into buyers
  • Tips and traps from Bankwest in overcoming digital transformation challenges; and
  • A glimpse into the future of KYC and the future of next generation identification enabled by smartphones

You’ll be hearing from:

  • Derek Corcoran, Avoka’s Chief Experience Officer, whose international perspective gained from helping some of the largest banks in the world transform their customer onboarding experiences, has seen him heralded a global industry thought-leader; and
  • Jarod Avila, Bankwest’s General Manager Customer Transformation, an experienced leader of business and technology change who will share lessons from the field, having successfully designed, built and launched many new customer experiences and technology platforms

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You'll walk away with an up-to-date view of the digital acquisition landscape, plenty of inspiration for the future and practices that can be implemented right away.


RSVPs are limited. Register by 16 March to secure your place.



  • Derek Corcoran

    Derek Corcoran

    Avoka

    Chief Experience Officer

  • Jarod Avila

    Jarod Avila

    Bankwest

    General Manager, Customer Transformation


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Date and Time

Location

The Westin Sydney

Barnett Room

1 Martin Place

Sydney, NSW 2000

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