"Acquirers have decisively moved from investing into businesses with strong brands to businesses with strong customer relationships."

Confirmed speakers

Mark Cameron - CEO of Working Three

Mark is the head consultant at W3Digital, a customer experience innovation consultancy that works with clients such as The Body Shop, GlaxoSmithKline, Fonterra and the Special Olympics. To date, W3's proprietary sensor system has analysed the behaviour of 2.3 million shoppers for leading national retailers and shopping centres across Australia. Mark also writes about digital strategy and customer experience in columns for BRW, Marketing Magazine, Social Media Today, Digital Ministry, Social Media Monthly and Smart Data Collective.

David Ansett - Founder of Truly Deeply

From developing brands for some of the best known names in the Australian business landscape to working with the who's-who of local entrepreneurs, Dave's the thinker business and brand leaders turn to for increasing their competitive advantage for long-term growth.

Truly Deeply provide strategic guidance on creating a differentiated value proposition for your business, supported by brand definition to direct your business behavior and communicated by brand identity and campaign to connect with your market.

Daniel Fine - Senior Consultant at The Customer Experience Company

Daniel Fine is the Senior Customer Experience professional, specialising in Customer Strategy and Innovation, Insights and Design and Voice of Customer (VoC) at The Customer Experience Company.

The Customer Experience Company is a design & consulting organisation in Australia that specialises in customer-centric transformation. CEC works with enterprises in financial services, telecommunications, government and retail, on some of the most innovative change and transformation projects and programs.

Cat Sutton Long - Strategic Designer & Research Lead at Huddle Design

Cat Sutton-Long is a Strategic Designer and Research Lead at Huddle. She works with organisations to unravel complex problems using a human centric approach. Cat is driven by her natural curiosity for culture, human nature, travel and a love of design. Cat's wealth of experience in research and human centred design is built on her broad experience running projects all over the world from her previous home the UK, to France, Germany, Japan and now in her new home, Australia.

If you're interested in participating or have any questions about customer experience, service design, and branding please get in touch at info@collectivecamp.us