$69

BIRRANG Professional Skills Training - Customer Service

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Location

Barry Jones Auditorium Ipswich Central Library

40 South Street

Ipswich, QLD 4305

Australia

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Event description
Customer Service

About this Event

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

• State what customer service means in relation to all your customers, both internal and external

• Recognise how your attitude affects customer service

• Identify your customers’ needs

• Use outstanding customer service to generate return business

• Build good will through in-person customer service

• Provide outstanding customer service over the phone

• Connect with customers through online tools

• Deal with difficult customers

admin@wesbroservices.com.au

wesbroservices.com.au

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Date and Time

Location

Barry Jones Auditorium Ipswich Central Library

40 South Street

Ipswich, QLD 4305

Australia

View Map

Refund Policy

Contact the organiser to request a refund.

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