$495 – $550

Be a smart city - Community Engagement & Customer Service Masterclass

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Hobart Function and Conference Centre

1 Elizabeth St

Hobart, TAS 7000

Australia

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Refunds up to 7 days before event

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Be a smart city by building your leadership skills in Community Engagement and Customer Service

Local government operates in a changing eco-system. Social media has given every individual a voice, Apps produce petitions, online platforms enable payments and notifications and where instant gratification and collaborative consumerism has changed community expectations of how, when and what services their Council delivers.

This masterclass provides participants with unique insights into how local government can address the challenges and leverage the opportunities that technology creates to communicate, engage and delivery services to the community.

Participants will learn how to start gathering, listening and learning from the multitude of community views, how to have a constant conversation with citizens and customers, how to be proactive rather than responsive, how to adapt to a world based on accessibility rather than ownership and how to provide better services to customers by making smarter technology investments.

The Cities Leadership Institute in partnership with the Australian Government, brings you a national series of specialised masterclasses to develop your capacity as a smart city urban leader.

Join us at one or all of the masterclasses:

Participant is open to urban leaders notably in local government. Vendors please contact Cities Leadership Institute here.

For event enquiries contact:

Cara Inia

Event Coordinator

M: 0405 426 850

E: cinia@citiesleadership.com

W: www.citiesleadership.com

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Date and Time

Location

Hobart Function and Conference Centre

1 Elizabeth St

Hobart, TAS 7000

Australia

View Map

Refund Policy

Refunds up to 7 days before event

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