BCI Incident Response & Crisis Management Training Course

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About this event

This course is a comprehensive learning opportunity covering all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle) and goes beyond incident management into learning how to build a crisis management capability in an organisation.

This course provides the continuity and resilience professional with the opportunity to gain a deeper knowledge and understanding of this subject as well as the opportunity to apply this knowledge in the classroom using a case study and an exercise.

The course is broken down into modules, exploring the concepts, principles of incident and crisis management and what tools and techniques can be applied in anticipating and assessing incidents as well as the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the Good Practice Guidelines and reflects the current global thinking from ISO 22301.

Course Objectives

The objectives of this training course are to provide students with the ability to:

  • Understand the principles, strategies and techniques for incident response and crisis management;
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises.

Who Should Attend?

Business Continuity and resilience practitioners who require an in depth knowledge and understanding of how to build and an incident and crisis management capability in an organization.

This course is not a crisis leadership or crisis communications training course but is designed for those with responsibilities for developing and implementing incident and crisis management plans and procedures and that may have an active role in a crisis management team.

Course Delivery

This course is delivered in a live online environment over 2 days. All sessions will be interactive, consisting of presentations, discussions, polls, Q&A or virtual breakout rooms for group exercises.

Class will run each day from:

08:00 am - 3:00 pm Australian Western Standard Time

10:00 am - 5:00 pm Australian Eastern Standard Time

Key Topics

Crisis management concepts, principles and framework

 - Overview of the BCM lifecycle and standards

 - What is an incident and a crisis?

 - Principles of crisis management

 - Crisis management framework

Crisis anticipation and assessment

 - Threat assessment

 - Early warning systems

 - Horizon scanning

 - Notification and escalation procedures

 Building crisis management capability

 - Response structure

 - Crisis management roles and responsibilities

 - The crisis management plan

  Crisis management team support facilities and tools

 - Crisis command centre

 - Information management tools

 - Notification tools

   Crisis response and recovery

 - Crisis leadership and decision making

 - Response protocols

 - Recovery management

 - Dealing with employees’ concerns

  Crisis communications

 - Crisis communications planning

 - Steps in creating effective messages

 - Managing internal and external communications

 - Use of social media

Readiness and continuous improvement

 - Training

 - Exercising

 - Post-crisis review and evaluation


Kenny Seow is the winner of the BCI Global Award for Continuity and Resilience Consultant 2017. He has over 28 years of international experience in disaster recovery, business continuity and crisis management in banking, securities, education, health, logistics and government.

Kenny is a Partner at Riskwest, an Australasian consulting practice that provides business continuity and risk management support, training and advisory services to government, community service organisations and private sector companies in the region.

Kenny is a Member of the BCI (MBCI), an Approved BCI Instructor, and a former Director of BCI Australasia. He is qualified as an ISO 22301 Lead Auditor and Trainer. He has a Bachelor degree in Psychology and Computer Science, Master degree in Business Administration and Specialist Diploma in Disaster and Emergency Management System. He is also a volunteer with the WA State Emergency Service.

Testimonials from past attendees

“Very knowledgeable and approachable. Excellent course, great learnings! Thank you, Kenny!

OSH/Projects Officer, Bethanie Group

“Really knowledgeable, great resources and facilitator. Excellent course and very useful for future.”

General Manager, St Bartholomew’s House

“Fantastic instructor, very experienced and extensive practical knowledge of topics given he has been on IMT roles before. Brought lots of real life examples to the table.”

Risk Officer, City of Moonee Valley

“Well informed, experienced and engaging. Great to meet people from other industries. Gained a broader understanding from them and Kenny.”

Consultant, JLT Australia

“Well travelled and knowledgeable on the subject. Good mix of stories, theories, discussions from both the instructor and class.”

Facilities Manager, Department of Defence

Technology requirements

The course will be delivered online via Microsoft Teams which may be accessed via a browser. Participants will need to have a PC with good internet connection, webcam, speakers and microphone.

Terms and conditions

Riskwest reserves the right to make any amendments to the course, change the instructor, or cancel the course due to unforeseen circumstances. If the course is cancelled, the course fees will be fully refunded. A replacement is welcomed if a participant is unable to attend the course. Cancellation will carry a 30% service charge if made in writing up to 5 working days prior to the start of the course. Regrettably, no refund can be given if cancellation is made less than 5 working days prior to the start of the course, for "no show", or absence from part of the course.

Contact Information

Phone +61(0)8 9321 9292





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