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Assessing against the Digital Service Standard - Canberra

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Digital Transformation Agency

50 Marcus Clarke Street

Canberra, ACT 2601

Australia

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The Digital Transformation Agency (DTA) runs regular Assessing against the Digital Service Standard training courses.

Assessor training covers:

  • the purpose of assessments against the Digital Service Standard,

  • completing assessments at alpha, beta and live stages of service delivery:

    • using tools and techniques to measure compliance,

    • writing assessment reports, and

  • understanding your role and responsibility in being an assessor, as well as becoming accredited.

This training suits someone with:

  • a basic knowledge of the 13 criteria in the Digital Service Standard, and

  • experience working on digital services that meet the Standard, or at a minimum extensive experience in a relevant subject matter, and

  • the right personal qualities to coach service teams to meet the Standard (think like a coach, not an auditor).

Places to the course are strictly limited to government employees with preference given to those that have been nominated or assigned to assess a service within their agency.

Attending this course is one step in the assessor accreditation process, and you can find out more about it on our Becoming an assessor page.

The training will not cover the purpose of the criteria in the Standard in any depth. You can find information on the purpose and application of each criterion by clicking through from the Standard web page. We also recommend you read Meeting the Standard.

All attendees are required to bring photographic ID in order to complete security sign-in. Australian Government passes are acceptable.

Department of Human Services staff: Please contact the DHS Digital Service Standard team on DIGITAL.SERVICE.STANDARD@humanservices.gov.au prior to registering for this session.

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Digital Transformation Agency

50 Marcus Clarke Street

Canberra, ACT 2601

Australia

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