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Assertiveness Skills & Conflict Management

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South Yarra

South Yarra, VIC 3141


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Assertive Communication

Assertiveness and conflict training workshops enable participants to understand the communication processes which will make them more effective at dealing with conflict and to communicate in a way that produces greater productivity and workplace success.

Benefits from attending the course include:

  • Greater understanding of effective communication

  • Preventing and pre-empting situations that cause conflict

  • Increased confidence handling difficult behaviour in others

  • Analysis of their conflict resolution profile

  • Using mediation techniques to resolve conflict situations

  • Increased productivity through more effective communication

  • Improved decision making and reduction in procrastination

  • Able to manage colleagues and friends effectively

  • Increased work effectiveness and productivity

Topics Include:

  • Why assertiveness? What are the fundamentals?

  • Prerequisites for assertiveness: Values and Goals

  • Assertive Communication Behaviours: Why we can't fford to get it wrong

  • Assertive Communication Relationship Builders

  • Termites of Assertive Communication - making assumptions and how to avoid it

  • Eliminating Communication Barriers

  • How to say 'NO' without saying 'NO'

  • Strategies to effectively communicate both positive and negative feelings

  • Making requests, - using 'I' statements

  • Handling criticism / feedback

#leadership #working #motivation #womenbusiness#careerdevelopment


#boostyourconfidence #presentationskills #goals#businessinfluence

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South Yarra

South Yarra, VIC 3141


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